Introduction In today’s technology-driven world, businesses rely heavily on IT support to address their technical issues and ensure smooth operations. However, not all IT support is the same. There are different Tiers of IT support, each with its unique responsibilities and skill sets. In this complete guide, we will look into the world of IT support[…] Read
In this digital era, businesses are constantly seeking ways to improve their operations, streamline processes, and stay competitive. Artificial Intelligence (AI) has emerged as a game-changer, offering unusual opportunities for organizations to achieve efficiency, innovation, and strategic growth. One of the avenues through which businesses are using the power of AI is through AI managed services. This blog[…] Read
In today’s advancing technological landscape, businesses of all sizes face the challenge of keeping up with the ever-changing IT requirements. As organizations become increasingly dependent on technology, the need for efficient and secure IT management has never been more crucial. This is where Managed IT Services play an important role, offering a complete solution to[…] Read
As the cyber threat world evolves, so must our understanding of the tools that safeguard our digital assets. In this blog, we’ll navigate through the landscape of Endpoint Detection Response (EDR), exploring its definition, key functionalities, and the best timings for organisations to invest in EDR. Endpoint Detection and Response (EDR) At its core, EDR[…] Read
One of the most common questions we get from new prospective clients calling our office is “What do you guys charge for your IT services?” While price certainly needs to be one consideration, it’s extremely important you make an informed decision and choose the right IT services company instead of using price as the main deciding factor. This[…] Read
Artificial Intelligence, with its endless possibilities, is indeed a marvel. As we immerse ourselves in its wonders, it’s essential to stay mindful of the responsibilities that come with this power. In the ever-evolving landscape of innovation, specifically AI, the Australian Signals Directorate’s Australian Cyber Security Centre (ASD’s ACSC) has just dropped an anchor – a new publication[…] Read
One of the hardest things to communicate to clients sometimes is that an AV (Anti-Virus) or EDR (Endpoint Detection & Response) is not a silver bullet, it is only part of the defensive solution. Try as we might to explain that it will always be possible to bypass, sometimes it is just easier to demonstrate[…] Read
As we step into the promising realms of 2024, the world of technology is gearing up for two groundbreaking events that are set to redefine the landscape of Managed Services Providers (MSPs) and cloud computing. The MSP Expo and Cloud Expo Europe, both scheduled for the beginning of the year, promise to be epicenters of[…] Read
When it comes to obtaining the ISO 27001 certification, it’s easy to assume that it’s a costly and complex standard primarily tailored for large corporations or those operating in heavily regulated sectors. However, these preconceptions are far from the truth and could potentially hinder you from grasping the advantages that ISO 27001 certification can offer[…] Read
In the era of remote work and digital collaboration, Microsoft 365 has emerged as a powerhouse suite of tools for organizations. As you harness the capabilities of Microsoft 365 to empower your workforce, it’s essential to prioritize robust identity management. This blog post will guide you through the best practices to ensure effective identity management[…] Read