We have seen reduced downtime and reduced ticket response time. On our server upgrade project, Roland developed a well-researched, state-of-the-art plan that was the best fit for JQ. The on-site staff is stable, reducing the need for continued knowledge transfer between technicians.

Since we began working with Roland Technology Group in 2010, we have experienced a tremendous improvement in expertise and service. Our transition was seamless and completely painless. I feel 100% confident in Roland Technology’s ability to do the job right and communicate when necessary, in a timely fashion. For the first time in years, I feel at ease with the quality, maintenance and reliability of our IT service.

There are lots of IT management companies, so client service is the distinguishing factor for me. Roland’s knowledge and service has been outstanding. We worked with them on a complete overhaul of our existing IT infrastructure and I have complete confidence that it is the right system for our firm.

The staff at Roland truly cares about your needs and helping you support them. Roland Technology has been an excellent long-term partner for our company in helping us attain and keep current on all of our IT requirements. Their service is always prompt and they go above and beyond to meet our needs. I have used Roland for 10 years and when I refer them to other businesses, they are blown away.

As a team, there isn’t anything Roland Technology can’t fix, build or configure.

What I love about Roland Technology is when I call, my IT issues are handled immediately. In most cases, I have a call back from a qualified IT technician within 30 minutes and the problem is resolved on the spot remotely, or my ticket is escalated and I can follow it online.