Novo IT Australia Pty Ltd

Novo IT Australia Pty Ltd
4.8

Description:
We provide outsourced information and communication infrastructure services to SMEs and Mid Market businesses – looking after their ICT infrastructure so they can get on with their core business. The demand for these services continues to grow as businesses become more and more reliant on ensuring that their technology allows them to become more efficient (do business better) and more reliable (lights on).  Linkedin
MarketScope: Midmarket
#Named to Tango100 MSP Award #Named to TangoAU MSP Award
The Tango Awards are given annually to the top performing MSPs in Cloudtango based on customer approval. Published since 2015, each award category recognizes MSPs across the globe who bring cutting-edge approaches to providing managed services to their customers. The annual Tango Award rankings are based on customer reviews, testimonials and endorsements, with an overall ranking that is uniquely based on actual client experiences. Amongst the providers in consideration, Novo IT Australia Pty Ltd topped thousands of other service providers and is recognized as one of the top-ranked MSPs in the industry.
Services:
AWS, Azure, Backup & Recovery, Connectivity, Cybersecurity, DaaS, Email Security, G Suite... and 10 more
Partnerships:
Amazon, Cisco, Citrix, Dell, Google, HP, Meraki, Microsoft... and 6 more
HQ:
Fairy Meadow, Australia
Branches: Brisbane City and 2 more
Website:
www.novoit.com.au
Tel:
1300 136 579

Novo IT Australia Pty Ltd Reviews

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Riaan Rheeder at Healthways Australia Pty Ltd

We approached Novo IT with cloud computing in mind. Scalable capacity and rapid disaster recovery were key benefits. We needed confidence that private cloud infrastructure would be robust, reliable and secure enough to deliver core services - telephone health management, online health support, health action plans and health behaviour monitoring – without downtime. Continuous business operation is mission critical for Healthways. We were seeking a trusted, capable, long-term service partner to future-proof our ICT resources. The experience and professionalism of Novo IT consultants reassured us we were on the right track with the right private cloud solutions, from the right partner. The success of the project created the base for a long-term partnership"All signs point to this partnership being a long and successful one.

Alan Sinfield, CEO at Austral Wright

We decided to outsource our ICT to a strategic partner who would really understand our goals, so we could stay focused on our core business. We needed a partner who could be on the ground at any of our sites, and manage all server resources within a data centre, with the assurance of Service Level Agreements. Even though they're not 'in-house,' Novo IT is very much a part of the Austral Wright Team.
We're delighted that our many and varied customers can continue to expect a fast and well informed response to any enquiry, and, of course, a superior level of service.

Jo Salisbury, General Manager - Finance and IT at ​​Make-A-Wish Australia

I have worked closely with our Novo IT Client Relationship Manager and Consultant, who in understanding our business needs today and into the future, have helped prioritise and focus our IT strategy and initiatives to support our organisational goals.

Karemie Williams, IT Coordinator at B&W Group

The transition to the new cloud based system was performed with minimal disruption to the business. Issues that did arise were tackled immediately with resolutions that worked quickly regardless of the site being local to them or remote. The team were helpful and worked with our employees (who have different levels of skills on the computers) well.

Linda Wright, Partner at DGB Lawyers

Because we've worked with Novo IT before, they know our business well. It made the consulting process a breeze. Novo IT took a holistic view of our business, and helped us to identify the core issues that were holding us back. They worked quickly and efficiently, with minimal disruption to our daily business. They provided us with regular updates on the progress and were always prepared to ensure 'down time' was outside of business hours. The infrastructure refresh supports our current and future needs, in line with our plans for growth.

Reece van Vliet, Operations Manager at Express Glass

Before the storms we were very busy. After the storms we were inundated, and as a result were faced with a significant challenge with the volume of orders. We relied on our Call Centre Team to individually contact customers with any updates. It was clear that this method was not sustainable, and threatened to overwhelm operations during a critical period for the company.
I called Novo IT for help, and they 'got it' straight away, within two hours they'd sent me a solution design for initial approval. It was quick, simple and pain-free.

Gill Kidson, CIO at Lynas Corp

We knew we could be far more efficient with a solid enterprise project management solution. You hear so many stories about bad project management software. Our challenge was to find a system that users would truly appreciate. With Lynas Corp moving into full production mode, it was more important than ever shore up our project management. It came through loud and clear that we needed to involve users at every stage of design. Novo IT was very thorough, and worked continuously with our project management staff. I was impressed by Novo IT's smooth handover to our IT team and project management office. It included user guides, with clear and thorough instructions. Project Server has transformed project management at Lynas. Users are enjoying it across the whole project cycle, and they really understand how it benefits their work. Their close involvement in the design has had a huge payoff.

Jodie Duncan, Deputy CEO at The Illawarra Aboriginal Medical Health Service (IAMS)

IT has certainly changed since our last upgrade more than 10 years ago. Novo IT guided us to the latest technology, and made sure it suited our needs and budget. It was so much easier to deliver client services, without the technology hassles and fear of outages. Thanks to Novo IT we can now concentrate on our mission of improving the health and well-being of the local Indigenous community.

Lara Hatton at NSW Department of Education and Communities (DEC)

We hoped to minimise the amount of text on the site, to create a fresh and interactive portal to relevant and reliable information with links to external resources.
It was such an easy process. They listened carefully to what we needed, and got on with the job straight away.

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