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TRowe.net, Inc.

TRowe.net, Inc.
4.5
Description:
TRowe.net was founded in 1998 to help businesses and individuals use computers to their fullest potential and advantage. In 2004 TRowe.net transitioned from a break/fix business model into a true Managed Service Provider. This new model allowed us to partner with our clients to service all of their IT needs pro-actively, on a fixed cost basis, and with a common goal – smooth and efficient IT operations that increase business productivity.  Linkedin
MarketScope: Midmarket
Services:
Backup & Recovery, Email Security, Hosted Exchange, Managed IT
Partnerships:
Dell, Microsoft, Sophos
HQ:
Torrance, United States
Website:
www.trowe.net
Tel:
310.921.9504

TRowe.net, Inc. Reviews

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Animal Emergency Referral Center (AERC) is a 24 hour Specialty and Emergency Veterinary Hospital and I can never have my computers go down! When AERC had a computer crisis on a busy holiday weekend, Tom gave up his own holiday to work long hours at AERC and kept us up and running! That is the level of service you can expect from this extraordinary technology team. Tom and his crew handle all our IT service from our basic computer needs to our complex imaging requirements. TRowe has established a back up system that allows AERC to recover any potential lost data within minutes and a back up server system that keeps AERC running when hardware fails! TRowe has provided seamless integration of additional services as AERC has grown through the years. Animal Emergency Referral Center has recently expanded in to mobile animal imaging. TRowe has created a path through the clouds for our mobile service to send hundreds of CT images while on the road, to our off site radiologists – technology that no one else is doing.
Superlative customer service and cutting edge technology define TRowe.net.

Jonnie Quantz DVM, President and CEO at Animal Emergency Referral Center

Tom, I just wanted to send you a quick email to let you know how much we appreciate the quality service TRowe provides to our hospital. Your staff impresses me every time with their professionalism, patience, and overall customer service. Candace, Sean, Josh and of course, yourself, are always willing to help, easy to talk to and always take the time to give clear explanations. I may not be the most computer savvy person but thankfully you guys take care of all that for me without making me feel inadequate As an office manager, I know how frustrating it can be to always hear from clients when things have gone wrong but rarely do they take the time to let us know when we’re doing well. So hopefully this email confirms what you guys already know… that TRowe is AWESOME!!!

Jessica Boyd, Officer Manager at Belmont Shore Veterinary Hospital

TRowe.net has been our computer solutions company since 2003. Everyone on their team is professional, friendly, and thorough. What I love most about working with TRowe.net, is their ability to strategize with our real needs and budget in mind. They communicate effectively, and we don’t have to speak “computer” to understand. They’re real people who take the time to understand their clients, and work with them to come up with a solution to a problem. This is rare…and appreciated.
They are extremely proactive. They’ll come to us with ideas that help our daily life at the hotel. I never feel that they’re trying to sell us something. I appreciate that we’re on a service contract. It works well for us to have them on call, and it’s in their best interest to make sure everything is running smoothly at all times. We’re a 24-hour operation and things do go wrong on occasion. Each time this happens, TRowe.net has been there within minutes by remote connection trying to fix the problem. If they need to come out, it’s never a long wait. They understand the impact it has on our business when something isn’t working right and they take it seriously. They call us with updates…instead of us calling them. It’s a pleasure working with them.
Also….they really know their stuff. They’re extremely good at diagnosing, troubleshooting, and fixing. If one technician has a doubt, they’ll collaborate with another TRowe.net technician until it is solved.
They’re always friendly, always concerned, always thorough…and never have an attitude.

Darren Ross, Chief Operating Officer at Magic Castle Hotel

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