Our experience to date gives us confidence that we can count on Vertex to keep our systems running 24/7.

Our previous IT was outsourced and we weren’t getting great local service. Service level was the main driver to us realizing we needed to switch, but we also felt we didn’t have the right products, and no one was paying attention to us or what we needed. The programs our previous IT provider told us to implement were difficult to use, so no one used them. Since partnering with Vertex and subscribing to a customized Managed Service Plan that fits our business, we can estimate a savings of $3520/month, as productivity and efficiencies have increased. The Vertex team has the knowledge and expertise to recommend and implement the right applications and solutions that fit our business needs. Vertex has done so much for us and has developed our relationship to a place we are really happy with.

We were in flux deciding on whether we should put our information into the cloud or into on premises hosted servers. And, we didn’t really have anybody we felt confident with, who would be able to integrate our phone systems, networking, our redundancy backup and our ongoing support. When I was researching IT Providers one of the main things that set Vertex apart is the fact that their focus is on Law Firms. I know the sensitivity of information management and time sensitivity that Law Firms can’t be down. Also, with the background checking I did, Vertex came with a very solid name and track record. After our first onsite meeting with Vertex, we knew they were the right partner based on their knowledge and the plan they architected to leverage both Cloud and On Premise solutions to deliver the most appropriate infrastructure for our needs. Since working with Vertex, the benefits to the company are that we now have reliable, high performing computers that allow my staff to work productively without all of the problems and downtime we experienced prior to Vertex. My anxiety has tapered off completely, I don’t feel like we have any exposure with our software or with our backups and I know any issues that may occur are dealt with in timely manner.

We originally moved over to Vertex in 2010 because our former service provider only maintained our internal network. The problem was that there were so many cases where something would go wrong and he would claim that it’s not within his domain. In our business, IT is so mission critical that stability and predictability of service is a big deal – I just want to sleep at night without worrying about IT. What’s more, the financial implication of us being down grossly outweighs what we would be saving if we were to go with half a solution. We realized, we couldn’t afford to not buy the complete package. All I need is one point of contact to resolve any issue that comes up. We estimate that by subscribing to a Fully Managed Service plan from Vertex, it has saved our business approximately $29,120 per year, just in prevented downtime, not including the cost of lost opportunity. The reason I like our arrangement with Vertex Solutions is because I don’t have time or knowledge to address any IT issues and they have a plethora of knowledge and the right solutions. I am prepared to pay every month for a service that provides the complete package, which Vertex has continued to deliver on, year after year.

Since partnering with Vertex, not only have we saved approximately $48,000/year in reduced downtime costs with their managed service plan, they have also given us the competitive advantage we need, thanks to their innovative technology solutions.

Since having Vertex implement and manage both On-Premise and Cloud based systems, Diamond & Diamond has increased it’s bottom line yearly from the cost of consistent uptime, as well as, effective and efficient solutions.

Having increased our day to day productivity and efficiencies with reliable computer systems and a new Paperless Office Solution, we can estimate a savings of $3520/month, all thanks to Vertex.