- Description:
- As a leading information and communications service provider we help organisations navigate through the complexities of today’s converging communications and Information Technology landscape. We design, deliver and manage services that help our customers improve their customer experience, empower their people, create competitive advantage, and quickly respond to changing market conditions. We work with some of the UK’s biggest names in retail, finance, IT, legal services and the public sector, alongside a well-established partner channel.
MarketScope: Large
- Services:
- Connectivity, Ecommerce, Hosted Exchange, Managed IT... and 4 more
- Partnerships:
- Avaya, Cisco, Microsoft
- HQ:
-
London, United Kingdom
Branches: Hemel Hempstead and 2 more
- Website:
- www.kcom.com
- Tel:
- 020 7422 8700
At our heart, we are a digital business. The IT projects that we embark upon are absolutely crucial to our customer service, fulfilment and development as an organisation. But these projects rely on the availability, management and excellence of individual project teams, and in order to guarantee this quality, we needed to completely redesign our approach to IT resourcing. Alongside skills requirements, we needed to introduce more flexibility, easier management and greater transparency.
Our work with KCOM has helped us to halve the time it takes to deliver IT resource and build confidence in higher quality IT designs being produced. The speed KCOM can support us with this expertise and the standard of quality and consistency delivered is key to the strength of our relationship.
At the Trust we treat our working relationships as true partnerships and not just as contractually defined arrangements. Everything about the relationship between the Trust and KCOM is very positive, from their appreciation of our ongoing needs and long-term vision, to the speed with which they resolve issues as they arise; which is infrequently.
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