Companies are more reliant on their IT than they realise. Protecting yourself is crucial - it is not an option. Events such as the Buncefield fuel depot disaster, which obliterated the data centre of one software provider and left a Cambridge hospital without a patient information system, made everyone in the company realise that a cast-iron disaster recovery plan was essential.
Transputec supported and worked with Higgins to implement the solution and the day-to-day operation now pretty much looks after itself. They also provided the initial training that has allowed Double-Take to seamlessly protect our business.

We needed to upgrade 36 servers, but without having an impact on the business, so that meant doing the job overnight. We already bought products and services from Transputec so we asked for their help. It meant we could fit 48 hours of work into 24.
Transputec was very professional and took away the burden of managing the process and logistics - we could not afford to spend the time and resources doing that.

The Transputec team here at the LME just executed a flawless delivery in moving the LME clearing team into their new offices. We look forward to many more similar engagements with Transputec.
We have no IT issues. There a few pieces of on-going work, but the move has gone very smoothly indeed. It’s thanks to Victor, Horace and team that the installations and move has been such a success. They paid very careful attention to the detail of the planning, and have worked proactively throughout to eliminate all potential snags. I am also very grateful to James Day for ensuring such a high standard of project delivery. His planning, efficiency and obliging approach made it seem effortless, despite his current commitments to other projects.

We wanted a strong relationship with our Managed Services Provider both in terms of supporting our business objectives and roadmaps across the Consortium, but also so that when things go wrong on the day to day delivery, they will be an engaged and responsive partner. We have positive two-way communication with Transputec and their speed of response and escalation processes are working really well for us and most importantly our users. In addition, there are good synergies between us. Our company values and ethos are well aligned.

Transputec deliver when they say they’re going to deliver – it’s as simple as that. When we open a new office, it can be difficult to install, set up and orchestrate wireless solutions within tight timeframes. Transputec always step up to the plate, taking care of the curveballs effectively, removing any disruptions or downtime. By 2020 we will have doubled in size and as we grow, Transputec will on our journey with us – they’re like part of our core IT team.

Transputec is much more to us than a vendor of services, it forms a partnership with us. Gaye is always looking at ways of pressuring her channels and margins to get the best possible deal for us as a charity. That's important for us, because our money is needed urgently around the world and we don't want to invest more than we need to into other company's profits.
The fact that we deal only with a few key workers means we have that continuity of service that is so vital to a good business relationship.
We were so overwhelmed by the support Transputec offered that we ended up using them for all our orders.

We needed an effective way of managing the support of our critical servers 24/7, we found Transputec’s managed service offering an appealing and so we decided to try it.
The overall experience had been so positive we began to explore other managed service offerings and decided to use Transputec’s remote skills managed service.

At corporate level, Danone has nominated IBM as its preferred hardware supplier, and within our team at the UK and Ireland hub, we have many years’ experience with IBM servers and storage, so we were confident that an IBM solution would be the right option for us. The next step was to find a partner that could help us design a solution suitable for the size and requirements of our business. That’s where Transputec came in.
The great advantage of Transputec’s proposal was that it would immediately simplify storage procurement and maintenance. Instead of multiple vendors with different technologies and maintenance contracts, we would have one company – IBM – supplying all the hardware and software, and one company helping us with implementation and support. This would help us save significant costs over the medium to long term.