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Epic Technologies

Epic Technologies
4.3
Description:
Epic Technologies has been serving the Middle and East Tennessee area since 1997, providing business-class phone systems and IT support such as helpdesk support, support contracts, and consulting to small and medium-sized businesses. It's always been our goal to provide enterprise-level IT practices and solutions to the small business sector, with small business prices. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running. We partner with many types of businesses in the area, and strive to eliminate IT issues before they cause expensive downtime, so you can continue to drive your business forward. Our dedicated staff loves seeing our clients succeed. Your success is our success, and as you grow, we grow.  Linkedin
MarketScope: Midmarket | 22 years in business
Services:
Backup & Recovery, Managed IT, Email Security, Server Hosting, DaaS... and 9 more
Partnerships:
Microsoft
HQ:
Cookeville, United States
Website:
www.epictn.com
Tel:
877-384-374

Epic Technologies Reviews

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We have worked with Epic for almost a year now. They helped us in our transition from our old location to a new location. They technicians have been very helpful and Epic has been very responsive to any question or concern we may have.

Jenny Matthews at Nashville Academy of Medicine

Late yesterday our older IBM server which holds our individual file folders and acts as domain controller and exchange server suddenly quit working. To compound the issue, today is our fiscal year end and with no access to the domain controller, SACS did not recognize any of our users. I called and spoke with Anthony who promised that Ben would be onsite first thing this morning. As promised Ben was onsite at 8am and after working with the IBM server for a moment came to the conclusion that either the power supplies were bad, or the card the power supplies plug into was bad. Knowing that regardless of which hardware was bad, we were looking at next day delivery, I asked Ben to focus on a work-around as it is year-end and I had to have access to SACS.

Ben consulted with the techs at SACS and gave us a workable temporary solution for SACS access. Once that was completed he talked with IBM support and they were not giving us any answers we liked, so we called Aaron. Once we discussed the issues at hand with Aaron, he offered to bring 1 of the power supplies from a server (same IBM model) that you have in service at Epic in order for us to try to narrow down the exact hardware problem. We plug your power supply in and the server works fine. So I need two new power supplies, which can be shipped over-night and we can be back up and running with no work-around tomorrow morning.

Except that Aaron offers us the use of your power supply until the new ones come in. This allows us to be fully functioning for the rest of the day and puts your company at an increased (albeit slight) chance of dropping a server. This is over and above any service contract or agreement we have with Epic, and I want you to know how much we value our business relationship with you. Costumer service that is above and beyond what is promised is why your company has been (and will continue to be) successful.

Thank you, you and your company have helped make a very rough year-end much easier.

Chris Cassetty at Highlands Residential Services

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