GCI: Enabling Your Future

GCI: Enabling Your Future
4.9

Description:
GCI is one of the UK’s leading Converged ICT Service Providers, with offices across the country from Poole on the South Coast to Glasgow. It provides a suite of managed services designed around five integrated technology pillars: Full IT Support , Unified Communications, Cloud, Security & Compliance and Network & Infrastructure.
GCI’s services and solutions are all about influencing positive business outcomes. They are designed to address customer challenges and support organisations on their journey through digital transformation to digital business. GCI provides a consultative service backed by more than 225 technical staff from its 500-strong workforce. Alongside its suite of end-to-end managed services, GCI also aspires to be synonymous with best-in-class Skype for Business Solutions, Contact Centre Solutions and Managed Services.
GCI is ISO 9001, 14001, 20000 and 27001 certified, and has multiple Silver, Gold and Platinum certifications including 8 Gold certifications for Microsoft alone. It is one of a handful of providers to manage its own Level-1 certified PCI DSS platform and is on 9 of 11 Public Sector Frameworks (RM1045).  Linkedin
MarketScope: Large
#Named to Tango100 MSP Award #Named to TangoUK MSP Award
The Tango Awards are given annually to the top performing MSPs in Cloudtango based on customer approval. Published since 2015, each award category recognizes MSPs across the globe who bring cutting-edge approaches to providing managed services to their customers. The annual Tango Award rankings are based on customer reviews, testimonials and endorsements, with an overall ranking that is uniquely based on actual client experiences. Amongst the providers in consideration, GCI: Enabling Your Future topped thousands of other service providers and is recognized as one of the top-ranked MSPs in the industry.
Services:
Azure, Backup & Recovery, Bare Metal, Colocation, Connectivity, CRM, Cybersecurity, DaaS... and 18 more
Partnerships:
Aruba, Carbonite, Cisco, Citrix, Datto, Dell, EMC², f5... and 13 more
HQ:
Lincoln, United Kingdom
Branches: Watford and 7 more
Website:
www.gcicom.net
Tel:
0844 443 4433

GCI: Enabling Your Future Reviews

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Mark Verrier, Head of IT at Dimensions

This was no “ordinary” tender; we provided an exhaustive brief, containing 72,000 line items across 750 sites. We didn’t want to have “suppliers” anymore – of which there were over 40 – and instead wanted to work with just one partner that would truly understand our needs, culture and desired outcomes. GCI were the only company that we considered able to demonstrate this, and we felt that GCI wanted to do a good job for us, rather than just make money.

Paul Denning, Team Principal at Crescent Racing

GCI listen to our business needs, and every time we work with them it always feels like they are advising us, not selling to us. We can focus on the important business of racing, safe in the knowledge that our IT is being handled by experts, 24/7.

David Mears, ICT Director at Churchill Retirement Living

We have ambitious plans to significantly expand the size of our business over the next five years, and thus need a robust backup solution we can rely on. SecureVault is a great solution to meet this requirement, and the flexibility for it to grow with us is a huge benefit. We trust in GCI’s highly-secure datacentres to keep our business-critical information safe, and we are delighted that the management of our backups is now much more straightforward.

Jeremy Vince, Network Manager at Chase High School

As we were moving from predominantly outdated legacy hardware to a fully-fledged Unified Communications system, we knew that the transition would be complex. We knew we needed a partner that had expertise in that kind of migration, and the team at GCI with their heritage in voice and expertise in Skype for Business fitted that bill perfectly. They were there not simply as a solution provider, but to manage the entire process and hold our hands through the changeover.

Phil Coe, Head of IT at Center Parcs

We have worked with GCI for a number of years and have always been pleased with the standard of service received. With thousands of customer details, booking information and data stored across our Head Office and 5 villages, we have to ensure that they are kept very secure. To fulfil this requirement, combat our increasing storage costs, bring our backup up-to-date and ensure infrastructure uptime, we had no hesitation in turning to GCI. They recommend and implemented a solution that would meet our needs not only now, but as we expand in the future.

Nathan Wright, IT Manager at Antonov Airlines’ UK office

Separating from our previous partner could have proven very difficult from an IT perspective, but GCI provided a solution which can adapt quickly depending on our requirements. It is also useful that our Managed Service is only billed in line with the time consumed, as it offers us cost-effective access to all the technology and expertise provided by GCI.

John MacMillan, Programme Manager at Travel Counsellors

After some time considering the requirements to support our global teams of travel franchise owners and head office support staff, we invited a number of companies to participate in a procurement process. During the various stages we were impressed with how GCI demonstrated a clear understanding of our business and requirements.
GCI’s expertise, paired with a market-leading solution has gone a long way to support Travel Counsellors’ continued growth across seven countries and has enabled us to provide an even greater, quicker service to our customers. As well as experience of delivering Skype for Business deployments to organisations with tens of thousands of users, they have a unique blend of capabilities that have proved invaluable to us.

Jarrod Chapman, IT Manager at Acorn Industrial Services

After one meeting, it was obvious that we made the right decision in getting GCI involved. They clearly knew what they were talking about, with practical suggestions and everything fitted on time and within budget. We’re getting the support we need now the installation is complete.

Matt Wheatcroft, Managing Director at Purpose Media

We chose GCI as they shared a similar commitment to delivering a high quality service and fail safe back up support. With high speed connectivity and reliable hosting services, we are certain that GCI has provided a solution that has enhanced the efficiency of communication and productivity within our business.

John Patterson, Technical Support Manager at StepChange Debt Charity

With GCI I have a team that I can work closely with to ensure our business delivers our goals quickly and efficiently to our customers. We have worked with GCI for a number of years and the personal approach that we receive in terms of account management and ongoing support is second to none.

Peter Clegg, IT Manager at Matthew Brand Solutions

Exceptional technical expertise and project management from GCI Com has given us a platform for now and the future. We have moved on a business and the partnership has enabled us to concentrate on core business rather than worry about infrastructure.

Emma Aitken, Press and PR Officer at The Royal National Institute of the Blind

We wanted to do more for blind and partially sighted people and GCIs speech recognition service has exceeded our expectations. The X-PIL line has been a success and we’re confident that we’ll be able to develop this even further in the future.

Tom Scott, IT Director at The Works

With future ambitions to open further stores, we needed to know we had a scalable and seamless IT solution to match. With this in mind, GCI have remained a trustworthy IT partner who are reactive to the growing demands of the company and enable us to move forward as a business.

Graham Dawson, Finance Manager at Lincolnshire Showground

The Lincolnshire Agricultural Society chose GCI after a formal tendering process. We needed to update a lot of our infrastructure in conjunction with upgrading our internet connectivity, migrating to VoIP telephony and outsourcing ICT Support Services, and GCI supplied the best value quote to deliver this.
We’ve been using GCI for around 2 years now and the support has been excellent, the new server installation went smoothly with experts on site to deliver the project on time and with minimal disruption. The ongoing support provided since then has been exceptional with issues resolved timely and efficiently.
It’s great having a national company with a local feel. We try to source supplies locally where possible and with GCI having an office within Lincoln they fulfil that, whilst still proving the pricing and support of a large national contractor. Ryan Parsons, our Account Manager, is brilliant with his support. I know if we have an issue I can just pick the phone up and he will sort it for me.

Andrew Bowring, Programme Manager at Gas Safe Register

GCI made sure that the right questions were being asked, that we were taking the right details, password protecting our users and giving them the correct advice 24x7. It was all very worthwhile, and if people want to call at 3am it’s no longer an issue.

James Boyden, Commercial Director at Rayburn Tours

We were conscious that our whole PC estate was becoming frustratingly old and we’d started to notice slowness across the board. The XP operating systems were going to lose the support from Microsoft in the months to come and we needed a solution before it became a real issue. GCI’s pricing was very competitive, all the hardware has been installed and it’s working extremely well!

Sharon Robey, Company Secretary at Robeys

We have seen our company IT system evolve from a very simple aged system to a structured and well maintained efficient system. We first hired GCI to maintain our computer systems within our business and particularly to improve our communication within the company. Their contribution has resulted in a very efficient and up to date IT system for us. This has benefited us all to work more efficiently and smoothly during the day to day running of the business.

Alex Staney, Group Head of ICT at Carlton Forest Group

From the implementation through to the completion of the project, GCIs service has been second to none and they have reduced our costs significantly. We are now confident that we have the most modern and cutting edge technology and that we provide only the best service to our customers.

Stuart Brown, Head of Central ICT Services at The University of London

The positive feedback from the University and its staff has been overwhelming. Improved communications through Lync 2013 is being embraced by staff across the University, with even the biggest sceptics coming on board!

Richard Bird, Group Operations Manager at BMW Halliwell Jones

Having worked with GCI for over seven years, we know we have a partner who understands the challenges faced with the rapidly developing automotive industry and they are able to provide us with a scalable solution not only for today, but for future requirements. GCI were cost efficient in producing a solution that had an appropriate level of service for our business needs without compromising on quality and delivery.

Paul Jones, Managing Director at 1calldirect

Before we spoke to GCI we thought it would be cheaper to go to carriers direct. However, because they have so many accounts they had the relationships to negotiate us discount. Now we have more channels, full Disaster Recovery and the benefits of Type 7 but we’re actually spending less. We have a great relationship with the GCI team and are very impressed by the outcome of our partnership.

Paul Lyon, Head of Live Systems at Go Outdoors

GCI has provided us with a tailored solution designed specifically around our individual needs. The service we receive from them is outstanding and the support has been second to none.

Annie Scally, Project Manager at Ticketing Network East Midlands

As a Customer Service specialist, I have massively high expectations in this area and GCI have excelled and exceeded expectations on every occasion. The team never failed to deliver, even when we had to contact them at weekends in between project and support stages. Every member of staff we have come into contact with on this project was friendly, informative and knowledgeable. Assuming this is the GCI standard, the company will continue to flourish.

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