Since East Coast Interiors joined forces with Attain Technology in 2009, we have grown from 10 people to 21 people in the office, while at the same time increasing from 120 people in the field to 350 people. Meaning that, we have tripled our field employees thereby tripling our top line revenue, while only doubling our office support. You could argue that we have become more efficient in the office, where Attain Technology has made the greatest difference for us.
Our IT systems need to be 100% reliable since we have customers relying on us to respond in timely manner. We are a lean office staff, with little down time. Based on each person’s work load, a loss of hours in productivity cannot be made up in a regular work week. In our fast paced business, a quick response time critical.
Many of our associates need to work off site and must have access to the server as well as be able to log on from anywhere at any time. Before, we suffered a lack of cohesiveness. Now, with Attain Technology, we have one system but can allocate different security levels so we can police what each person in the organization has visibility to.
We were not tech savvy but have grown, making it necessary for us utilize data more efficiently and become more productive in the office. Better recording and data have allowed us to minimize costs by being more efficient. Even the frame in field is more tech savvy with the use of Procore. We now have proper equipment i.e. printers, plotters, laptops, smartphones, Procore, servers, etc. that help us maximize the output of each employee.
The biggest benefits of working with Attain Technology are the service, speed of response, and their knowledge of IT. It allows us to concentrate on our core business while they keep us informed on the tech side.

During the three years that TANTARA has been utilizing Attain Technology's services the biggest benefit to our business is sharing files in a central location and data protection. I would recommend other business owners to become Attain Technology clients due to their reasonable rates, fast, efficient, and thorough service.

Going with a cheaper option is always more appealing but the level of service is not always the best. I have made some mistakes in the past trying to save money and it resulted in spending more money, wasted time, and aggravation. Attain’s prices are very reasonable and they don’t nickel and dime like some other companies I’ve used. 97% of the tickets I have submitted are covered under the agreement, and if they are not I am notified instead of being surprised with a bill. I spent a significant amount of time with our previous company disputing invoices.

I do not have a background in IT but I have been in charge of the IT department for about five years. I have learned quite a bit over the last five years but there are still a lot of tasks that exceed my ability. We elected to have Attain monitor our network because I don’t have the time or the ability for some of the higher level tasks, and they were able to tailor a service plan to meet my specific needs. For example, I have access to make changes on the firewall but when something more involved arises I can just submit a ticket and not have to worry about how much time I will spend to resolve it or how much it will cost since it is covered under the agreement. Same mentality applies to server issues, network switches resetting after a power surge, backup job failures, and the exchange server going down.

For the past five years we have been using Attain for all of our IT needs. We have always been very well taken care of and are completely satisfied the services provided during our tenure with your company. I would like to specifically single out Alex Dietz who has been at our beck and call, night and day no matter how trivial the issue. Alex always seems to be there when we need him and has been of exceptional help with not only IT issues, but also our Phones, Fax Machines and Alarm systems.
I’m happy to recommend the services of Attain Technology anytime to anyone.