Right now we are operating a first class communications system in the hands of a company we trust. We know that our systems are resilient and being monitored. We know that we can rely on Britannic Technologies to support us now and guide us through the future.
The secret of success is choosing the right partner, Britannic worked very hard in getting
to understand our needs, setting up the infrastructure that was right for our business and
implementing the changes with effective planning and liaison with all our teams. As a result
the changeover was smooth and benefits have been readily identifiable.
Britannic are true professionals that sell a solution to our business needs, rather than selling technology for the sake of technology. The communications solution and on-going consultation from britannic has resulted in efficient and effective communications which facilitate the jobs of our staff and augment our guests’ experience.
Once we had received all the initial tender responses it became clear that the call centre option was going to cost approximately double what we were hoping to pay. Britannic's solution has found a means of ticking all of the boxes, but in an affordable manner.
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