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Simplex-IT

Simplex-IT
4.8
Description:
Simplex-IT has been serving Northeast Ohio since 2007. We provide IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses. It's always been our goal to provide enterprise-level IT practices and solutions to the small business sector, with small business prices. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running. We currently are partners with many types of businesses in the area. We strive to eliminate our client's IT issues before they cause expensive downtime. Our dedicated staff enjoys helping our clients succeed. After all, your success is our success, and as you grow, we grow.  Linkedin
MarketScope: Midmarket | 12 years in business
TangoUS awards
#Named to Tango100 US MSP Award
Simplex-IT has been named to Cloudtango’s 2019 annual awards, which recognizes top performing Managed Service Providers. Rankings are based on several KPIs that help identify the best performing MSPs throughout the year. Key performance indicators such as customer satisfaction, growth trends and technical certifications provide the right benchmarks to help build the tango awards. By being named, Simplex-IT demonstrated a track record of successfully delivering premium Managed IT Services and cloud-based solutions.
Services:
Office 365, IT Consulting, Connectivity, Virtualization, Cybersecurity... and 8 more
Partnerships:
Sophos, Cisco, Microsoft
HQ:
Stow, United States
Website:
http://simplex-it.com/
Tel:
234-380-1277

Simplex-IT Reviews

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I have utilized Simplex IT’s service for the last seven years for all of our IT needs. Their response to problems is fast and efficient with the least interruption to our day-to-day business. Simplex IT offers a creative approach in meeting needs of any company; no matter the size, industry or challenge.

Pam Plasky, VP of Operations at Ryan Alternative Staffing

The switch to office 365 has allowed us complete portability on email and document handling. I no longer have separate mail folders for my laptop and office work station. Whatever I do on the road is automatically synced and that is a huge time and error saver. Simplex-IT has the expertise of a big firm but the accessibility and care of a family business. They are on the cutting edge of the technology, and always reaching out to help us get there too. Frankly, they are way out ahead of us, but that is exactly what we need. Simplex-IT has been a good choice for us. We get the common sense answers we need without a lot of hype. They are good people and straight shooters. I recommend Simplex-IT highly.

Richard J. Hatton, CEO at Banner Ups

Simplex-IT solves my issues and explains to me in laymen terms what had happened, or what they had to do to fix the problem. I like the new reporting of a problem via email and yet if I really need someone I can pick up the phone, and call Michelle to get help right away, or find out how long it will be. The new remote log in is easy to use and we like the monitoring of the server and office computers making sure that we don’t have a major shut down. The flexibility to be able to use O365 from anywhere has been a big benefit for us, all you need internet access and you are in. You don’t have to log into your work computer to access your emails. I can also monitor if there is a problem with the network or Microsoft myself if the system seems slow. If anyone is on the fence about choosing Simplex-IT as their IT firm, the only thing I have to say is why are you on the fence???? Simplex-IT is informative on purchasing new computers or programs needed for our business. They are great people to work with!

Lorna Melby, Office Administrator at Vortex Metals, LTD

Managing our email on multiple devices and knowing it’s all in sync properly has been a valuable benefit. Our previous email provider had a server, which always created sync’ing issues. Simplex-IT has quick and efficient customer service. Whether it’s a little issue or a major problem, they have a relatively quick response and resolution time. Simplex-IT is a cost-effective pro-active problem solver. Prior to having an agreement with them, we used a local company on an “as needed” basis. When Simplex-IT originally quoted me a monthly service agreement and fee, I was questioning if we even needed that type of service – only because we never had an ongoing relationship with another IT company. As a marketing consulting firm, our connectivity, networking, and e-mail access is critical to our day-to-day operations. After several years, this is now an expense I would never even consider eliminating. Some months we don’t use them at all, but when we need them, the service far outweighs the expense.

Jayni L. Sech, CEO at Marketing Solutions Unlimited

The biggest benefit to O365 is not having to worry about the mail server going down, it is Microsoft’s problem not mine. In addition, the staff has the option of storing files they are working on in the office in the cloud and then they are able to access them from anywhere else and continue working on the file(s). Simplex-IT's thoroughness of explaining all the options available to us (discussing both the pros and cons) helped greatly in our making a decision of which option to choose. Did not feel that Simplex-IT pressured us toward the most expensive option but the best option for us, which was by the way not the most expensive. In my opinion, Simplex-IT takes the time to understand your business needs and then presents a couple of options they feel best suits your current needs, as well as your needs in the near future.

Jeanette Lee, Director of Finance at Canton Symphony Orchestra Association

Simplex-IT made switching vendors an ease for us. They were able to provide Search Masters with an IT solution that was timely and competitively priced. Most importantly, the entire Simplex-IT staff has been personable and friendly. Our company, like many other small businesses, is concerned with keeping our IT infrastructure current and relevant in today’s digital world while remaining budget conscious. I felt Simplex-IT listened to our needs, identified issues, and poised solutions that fit our problems without ever overestimating or underestimating the severity of an IT concern. When I reached out to other companies for quotes, I felt their high-pressure sales process got in the way of good IT, but I never felt that way with Simplex-IT. I heartedly recommend Simplex-IT to anyone who needs IT assistance or a change of pace from their old provider.

Sara Jennings, Marketing Coordinator at Search Masters, Inc.

I just like the idea of being able to call and rely on somebody that knows what they’re doing and can get it done and not having to spend hours on the computer trying to find the solution. When the phone call goes into these guys, it gets done right away not hours or days later. There is a response normally in less than an hour. It is a pleasure to be able to call Sam or Cary, whom I have come to know more as friends than a client basis…very responsive, very professional, the problem is never not being taken care of. It’s always done and in a very timely manner. A phone call is it. It’s taken care of.

Roger K., Engineer at Bramhall Engineering

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