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InGenius

InGenius
4.3
Description:
InGenius has been in business, and continuously profitable, since 1986. InGenius Software’s focus is 100% on Computer Telephony Integration, or CTI. We have an excellent reputation for quality products and ongoing, strong customer service. Our many references will attest to our knowledge, experience, longevity and dedication to high quality products and service. InGenius has been building telephony and CTI products since 2003, and was one of the first companies (if not the first) to release a product based on Salesforce.com's OpenCTI protocol. In fact, InGenius worked closely with Salesforce.com to contribute to the specs for OpenCTI. InGenius also has close ties with the Microsoft Dynamics CRM team, and fully supports the Dynamics CRM product with InGenius Connector Enterprise. ICE is the only CTI product for Dynamics CRM that doesn't require a desktop plugin. Ottawa, ON.  Linkedin
MarketScope: Midmarket
Services:
Connectivity, CRM, Dynamics 365, ERP, UCaaS, VoIP
Partnerships:
Avaya, Cisco, Microsoft, Mitel, Salesforce
HQ:
Ottawa, Canada
Website:
http://www.ingenius.com
Tel:
613-591-9002

InGenius Reviews

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With InGenius and Salesforce integration, YP found a technology solution that enabled us to deliver an effortless customer experience. Our customers now have the sense that YP knows who they are, understands their needs, and can quickly connect them to the best resource for help.

Rich Magaldi, Executive Director - Customer Experience at YP

InGenius Connector Enterprise was not only easy to implement with Microsoft Dynamics but it was easy to use by our telemedicine physicians. Our reporting to management and the customer is much better and we reduced our call time because the tool was so intuitive. Overall, it is much better than the previous CTI Solution and as a result we are expanding the use of InGenius to our other centers around the globe.

Diego Zuccolin, Project Manager at Medgate

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