- Description:
- Looking for reliable computer support? Need advice on how to best utilize information technology (IT) in your operations? Seeking the best in computer security? Whether your company has 2 computers or 2,000, My Blue Umbrella is the premier resource for all your IT support needs. My Blue Umbrella is a unique and innovative Value Added Reseller (VAR). A team of people who are innovative thinkers with technical and managerial background. We apply our unique core values and comprehensive understanding of client/server enabled technologies and Internet-based communications to deliver high impact business solutions for customers in a manner not previously possible. My Blue Umbrella leads in the development of strategic solutions that enhance and streamline business processes.
25+ SMB SME
- Services:
- Server Mgmt, Managed IT, Hosted Exchange, Email Security, DaaS... and 5 more
- Partnerships:
- Fortinet, HPE, Dell, Intel, Microsoft, +4 […]
- HQ:
- Vaughan, Canada
- Website:
- Visit Website
- Tel:
- 416-849-0145
In my experience, MBU is a poorly run, unprincipled and disorganized company. They sold me a VOIP system for my multi-location business promising that it would meet all my needs and expand the functionality of the system it was replacing and guaranteeing technicians would be on site the day of the big phone switchover to program everything. Firstly, the equipment I ordered was several months late. Then on the day of the big switch, nobody showed up, and my phones stopped working. My calls and emails went unanswered. I was left to scramble and attempt to connect and setup everything myself. When my new phones started ringing, nothing was configured, nothing was setup, it was a disaster. It took over 2 WEEKS for MBU to get their act together and even then, no voicemails were set up, and our auto attendant was still playing a default message. Throughout I kept asking for the ID/Password so I could just set up everything myself. Finally, after a month, I was told that I had no control over this system, and all changes had to be made by MBU, the company who took weeks to respond to my emails.
I was finally invoiced for $1017.00 for the "installation" of my new system. I wrote the company to say I didn't feel I could pay for the installation which was a complete disaster and had a huge negative impact on my business, and that ultimately was for a system that didn't meet my needs despite their written promises it would. I received no responses to my emails. I called and simply talked to apologetic receptionists. I got the direct emails for senior managers - they never responded. And now, after not hearing from the company for over 7 months, in any way, I receive a bill again for $1017 with no explanation or justification.
I run a business. I can't imagine running a business this way.We have just been introduced to My Blue Umbrella and have been very impressed. One of their senior technicians came and spent a day in our office getting to know how our office works, reviewed our current system and was able to go back and accurately detail what was needed in our office. Once the equipment arrived, the same technician came back to do the install and was very attentive to detail and procedure. He was a pleasure to work with and we have been very pleased with our new updates and the care to detail that My Blue Umbrella provided.
As the IT manager of a NEI Investments, I know what a dependable vendor means. And all the qualities that a vendor must possess can be found in the operations of My Blue Umbrella. NEI Investments has been working with My Blue Umbrella since 2014. My Blue Umbrella is extremely professional when it comes to customer service from Managed IT Services and Cloud Services (hosted Exchange, Vault back up, … ), and consulting. My Blue Umbrella values both time and money and delivers projects within the stipulated deadline. The same can be said about their pricing policy. They are extremely competitively priced. I am extremely satisfied with the way they conduct their business and hope that you have the same pleasant experience with them.
MBC really prioritizes customer satisfaction, the technicians worked very hard to make sure we were ready for our launch date. Read More
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