When we were looking for an IT partner for our Engineering firm, we were surprised by how unresponsive most IT companies were. Then we met Aaron and TotalCare IT. Not only are the team at TotalCare responsive, they are also very knowledgeable and friendly. They helped us with our firewall implementation and continue the maintenance of it along with our server backups. Finally, we have an IT company we feel good about recommending to other businesses in Idaho – TotalCare IT!

What sets TotalCare IT apart from other IT firms is their customer service. When I make a call, it is answered by a person that knows what is truly going on. I just don’t have to worry about our computers or server anymore. I have the confidence that TotalCare IT is managing my network and security, and they are there to fix any problems that come up. Most of the time they know as soon as I do we are having a problem. That peace of mind is a tremendous benefit for me. Aaron runs the best network/computer service company I have ever experienced.

It is a huge sense of relief knowing TotalCare IT is backing up all of our data daily. Just knowing that we will have backups available, and our data can be restored quickly and painlessly if we need it, helps me start each morning off right.
We appreciate the ease of remote monitoring and maintenance. When we call TotalCare IT, the phone is answered live and their team can quickly remote into our computers and fix any problem we are having in our inventory software or virtual machines. This accessibility is a huge time saver.
If you are on the fence about who to work with as your IT firm, I say choose TotalCare IT and experience the difference.

I run a busy medical billing office and TotalCare has always been there when I need something. They have eliminated several potential problems before they could happen. TotalCare also continually helps me navigate the complicated HIPAA security rule when it comes to IT and data interchange.
When we went through a tough and complicated business acquisition, Aaron gracefully managed the whole IT transition process. Every interaction I have with TotalCare shows their honesty and helpful spirit. I would highly recommend Aaron and his team!

I like when I call I have response the same day, usually within an hour. I have received phone calls from TotalCare IT notifying me of issues that were unseen on my side that they detected (and resolved) before I knew. I love the feeling that my businesses systems are proactively monitored - this allows us to attack a problem before it attacks us! When we did have a server hardware failure last year TotalCare's backup & disaster recovery (BDR) solution had us up and running in a short time with no data loss in real time. Now that says it all!

I can't say enough good things about TotalCare IT. We were with another company for a number of years and thought that the problems we were having with our computers were the norm. It got to the point where it was becoming too costly for us because of lost production with all the computer issues. It was time to make a change and we made the change to TotalCare.
Aaron Zimmerman sat down with me and did a consultation and asked what it was that I expected and where I wanted to be with things. Most businesses don't do that. He started with what we had and added to that to ensure our security and our backup systems were included. He made huge improvements in our systems so we don't have to worry about anything. Since TotalCare has taken over with our computer and server needs, we have been running smoothly and have had no hiccups with down computers or lost production.
The headaches are gone and the predictability of the computers are there. Whenever we have a small issue, TotalCare is right there to take care of it. Amazing difference from what we had. Customer service and technical support is above the industry standard. Great job TotalCare! If you are looking to improve your systems, let TotalCare IT prove to you that they are worth the investment.

Whenever a problem arises, TotalCare IT is there to make sure we are up and running. If we are down then we lose business and revenue. TotalCare IT helps keep us in business. I needed to increase productivity without increasing costs by renting additional office space. The solutions arrived at by TotalCare IT was to devise a remote worker path into server (Cloud) thus providing a way to increase productivity without increasing rent for more office space.
Prompt personalized service, affordable solutions, and keeping me apprised of cutting technology that work for my business.

We love the dependability and reliability of the TotalCare IT Team. When we first started to look at bringing in an outside company to help us with our IT needs, TotalCare IT stopped by and helped us solve a major technical problem we were having with another vendor. Their responsiveness to our concerns and questions has been outstanding. The biggest benefit we’ve received in working with TotalCare IT is knowing that we have a trusted partner who is always looking out for us and the best interest of our company.