IDE Group

IDE Group
4.9
Description:
IDE Group is a specialist Managed Service Provider with a broad portfolio of IT services and technology solutions that deliver cost-effective IT transformation and a safe and secure route to the Cloud; reduce the cost of owning and supporting IT systems and infrastructure; secure and protect the integrity of systems, applications and data; offer complete lifecycle management of all IT assets; and help customers improve their return on investment in technology.  Linkedin
28 years in business

7digital

IDE Group help leading digital music and radio specialists, 7digital provide reliable […]

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Cognita Schools

IDE Group recommended, designed and deployed a security solution that can handle a range […]

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#Named to MSP50 UK Award

After completing a comprehensive screening process among thousands of MSPs, IDE Group was pre-selected and ultimately named to Cloudtango’s MSP50 UK list for 2020. IDE Group’s track record of successfully delivering premium Managed IT services, and their willingness to put service at the heart of their offerings, helped IDE Group to stand out from the crowd and become one of the winners of this year's award. [Read more]

VMware 50

Services:
VoIP, Bare Metal, Colocation, Cybersecurity, Data Storage... and 12 more
Partnerships:
Zerto, Citrix, Datto, Dell, EMC², +12 […] more
HQ:
Croydon, United Kingdom
Branches: Riseley and 3 more

IDE Group Reviews

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The whole aim of finding a trusted partner like CORETX, was to mitigate against disaster and make sure there were never any periods of downtime. We now have near enough 100% uptime and much more confidence in our procedures to escalate and troubleshoot. If it means we need engineers on site at short notice on a Friday night, we know we’ll get them.

Colin Kendrick, Head of IT
Day Lewis Pharmacy

We caught up ten years in two. Young people expect to be able to use our services on their tablets and phones from the moment they walk in the door. As do our trustees. So it was a major plus be able to create this faster, more modern environment. There were challenges, but CORETX understood them and were able to adapt their original plans to meet them. We’ve ditched the tapes, knowing our data is now continually backed up remotely with SAM and our new help-desk function means all our staff are benefiting from using IT that’s up to the job. Our Health and Safety procedures - and others - can now be accessed from one place, helping us become more seamless and to easily access and roll out information. In the end, both staff and our young people are better networked together.

Gary Alcott, Finance Director
Queen Elizabeth's Foundation

The speed of being able to connect anyone across CORETX's network provides our clients with great performance and value. We now compete with and even outperform the usual suspects within the cloud market. With the close relationship we have with CORETX we offer a cloud solution that stacks up well against the competition: its proven with our clients to be significantly cheaper, with an improved SLA, with often greater than 50% improvement on performance per instance and all supported from the UK.

Syrus Mokhtari, Managing Director
The Blueprint IT

We have not had a single glitch, so I am glad our invested trust is looked after by CORETX. The breadth of services available would suit any growing business in the communications world, the sales, service delivery and finance teams are outstanding, and that is not often said about larger operators.

Brett Rowe, Managing DIrector
Securus Communications

With CORETX's Colocation and Connectivity we have a secure and reliable foundation for Indigo's Cloud. Using a range of well-connected data centres means that we have locality, availability and carrier-grade connectivity built into our solutions. Recent change in both the NHS and education marketplaces has seen a significant uptake in Indigo's Cloud and Communications services with the local data centre giving our customers the confidence they need to start their journey to the Cloud. We look forward to a successful future with CORETX.

Martin Saunders
Indigo

We are delighted to offer guests of the Hilton and Hampton by Hilton the optimum connectivity possible, in order to keep them connected away from home. High quality internet connection is very much in line with the superior quality found throughout the other hotel facilities. CORETX was the natural partner for us in this regard, offering the quickest connections with the highest quality service.

Peter Tisdale
THAT Group

CORETX's IT infrastructure is second to none and has allowed me to spend my time 100% on business growth rather than IT worries. It has enabled us to launch huge projects with customers' data secure and 100% customer satisfaction through resilient connectivity. One of the main reasons we chose CORETX over any competitor was that they were able to work with us to reach our business-critical deadline for installing Bournemouth's free public WiFi. We worked in partnership with Bournemouth Borough Council and CORETX, and without them the project simply could not have been achieved.

Adam Troman, Managing Director
Fusion Wifi

With CORETX we didn't need to sacrifice any of our requirements, we were able to be completely open about our challenges and CORETX accommodated for these straightaway. We chose CORETX as they were very easy to communicate with on our requirements and reactive to the influencing factors of the busy event. Their Service Level Agreement was fantastic and they delivered on time. The internet Connectivity was excellent and allowed our staff to operate service as usual on an outdoors site, which made management of the event much easier.

Roger Woodall, CEO
Diamond Sporting Group

Having a visionary company waiting in the wings to help you realise your requirements is invaluable when it comes to bringing new products to market - CORETX's unique flexibility has allowed us to further extend our network by interconnecting 3 of our colocation racks to the same core network, providing even more connectivity options for our customers.

Steve Jones, Managing DIrector
Broadband4

Since taking up CORETX's services, we have been able to guarantee a consistent, agile service to our customers without having to bear an increased price. The peace of mind provided by CORETX's security, continuity, UK location and cost mean that instead of fretting over our IT we can concentrate on improving our business and providing the best possible service to our customers. However, it is the level of customer service that CORETX and our dedicated account manager can provide that has proven to be the greatest difference. We now have remote help, giving access to proactive and highly skilled staff whenever we need them. Previously, as mentioned, a simple change to our bandwidth connection could take almost 4 years. With CORETX's dedicated account manager, fast response and skilled staff, a similar request was completed within 5 minutes meaning that we can respond to our changing needs much faster.

Alexander Krapivin, Director of infrastructure
Aspect Enterprise Solutions

We know that the CORETX team are very dedicated, clever people with a wider range of technical skills that we can call on at any time. Where CORETX comes in their own is when we run into an issue that we cannot resolve ourselves.

Richard Bull, IT DIrector
Baxter Storey

We can depend on CORETX to resolve the issues that we don’t have the time or resource at a remote branch location to deal with. CORETX is very responsive and is not only meeting but exceeding SLAs we have in place, they are flexible, responsive and it means you don’t need to employ a whole team to work on day-to-day support issues.

Stuart Brill, IT Service Delivery manager
DB Schenker

The response times are excellent – on almost every call we log there is an engineer on site within four hours. CORETX provides a top quality services from a dedicated, knowledgeable team.

Colin Kendrick, IT Manager
ADP Dental

It’s the confidence factor that CORETX delivers for us – we have peace of mind as we know we can rely on them. I can honestly say that the CORETX team has never let us down.

Simon Cook, Assistant Head teacher
Langley Grammar School

CORETX addresses issues before they hit our desktops so our support calls have declined steadily. Our service delivery manager is always on the ball, he takes any issues we have away to address them and always resolves them well. I am very happy with the service and wouldn’t hesitate to give a reference to anyone considering using CORETX for their service desk.

James Ridge, IT Services Manager
David Lloyd Leisure

Great account management, wonderfully reliable service. We like that CORETX are constantly innovating and bringing new services, always open to new ideas and not pushy about selling every service they offer. We get to know their team members at all levels of the organisation and feel like they are committed to our success, care who we are and take pride in
good service.

Paul Shannon, VP of technology
7digital

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