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IDE Group

IDE Group
IDE Group (previously CORETX) employs more than 560 staff, all of whom are continuously trained and developed to be experts in their roles.
We have 140 field-based technical staff, supporting customer sites across the UK. We also have 130 technical staff at our service desk and Network Operations Centres. Our remaining staff are senior consultants, technical specialists, project managers and operations staff.
Our staff deliver value to customers by combining carefully selected, best of breed technologies, our own high speed private network, data centre capabilities and enterprise grade security.  Linkedin
27 years in business
Tango100 awards TangoUK awards
#Named to Tango100 MSP Award #Named to Tango50 MSP Award
IDE Group has been named to Cloudtango’s 2019 annual awards, which recognizes top performing Managed Service Providers. Rankings are based on several KPIs that help identify the best performing MSPs throughout the year. Key performance indicators such as customer satisfaction, growth trends and technical certifications provide the right benchmarks to help build the tango awards. By being named, IDE Group demonstrated a track record of successfully delivering premium Managed IT Services and cloud-based solutions.
Virtualization, VoIP, Backup & Recovery, Bare Metal, Colocation... and 12 more
Veeam, VMware, Cisco, Citrix, Datto... and 11 more
Croydon, United Kingdom
Branches: Riseley and 3 more
0344 874 1000

IDE Group Reviews

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The whole aim of finding a trusted partner like CORETX, was to mitigate against disaster and make sure there were never any periods of downtime. We now have near enough 100% uptime and much more confidence in our procedures to escalate and troubleshoot. If it means we need engineers on site at short notice on a Friday night, we know we’ll get them.

Colin Kendrick, Head of IT at Day Lewis Pharmacy

We caught up ten years in two. Young people expect to be able to use our services on their tablets and phones from the moment they walk in the door. As do our trustees. So it was a major plus be able to create this faster, more modern environment. There were challenges, but CORETX understood them and were able to adapt their original plans to meet them. We’ve ditched the tapes, knowing our data is now continually backed up remotely with SAM and our new help-desk function means all our staff are benefiting from using IT that’s up to the job. Our Health and Safety procedures - and others - can now be accessed from one place, helping us become more seamless and to easily access and roll out information. In the end, both staff and our young people are better networked together.

Gary Alcott, Finance Director at Queen Elizabeth's Foundation

The speed of being able to connect anyone across CORETX's network provides our clients with great performance and value. We now compete with and even outperform the usual suspects within the cloud market. With the close relationship we have with CORETX we offer a cloud solution that stacks up well against the competition: its proven with our clients to be significantly cheaper, with an improved SLA, with often greater than 50% improvement on performance per instance and all supported from the UK.

Syrus Mokhtari, Managing Director at The Blueprint IT

We have not had a single glitch, so I am glad our invested trust is looked after by CORETX. The breadth of services available would suit any growing business in the communications world, the sales, service delivery and finance teams are outstanding, and that is not often said about larger operators.

Brett Rowe, Managing DIrector at Securus Communications

With CORETX's Colocation and Connectivity we have a secure and reliable foundation for Indigo's Cloud. Using a range of well-connected data centres means that we have locality, availability and carrier-grade connectivity built into our solutions. Recent change in both the NHS and education marketplaces has seen a significant uptake in Indigo's Cloud and Communications services with the local data centre giving our customers the confidence they need to start their journey to the Cloud. We look forward to a successful future with CORETX.

Martin Saunders at Indigo

We are delighted to offer guests of the Hilton and Hampton by Hilton the optimum connectivity possible, in order to keep them connected away from home. High quality internet connection is very much in line with the superior quality found throughout the other hotel facilities. CORETX was the natural partner for us in this regard, offering the quickest connections with the highest quality service.

Peter Tisdale at THAT Group

CORETX's IT infrastructure is second to none and has allowed me to spend my time 100% on business growth rather than IT worries. It has enabled us to launch huge projects with customers' data secure and 100% customer satisfaction through resilient connectivity. One of the main reasons we chose CORETX over any competitor was that they were able to work with us to reach our business-critical deadline for installing Bournemouth's free public WiFi. We worked in partnership with Bournemouth Borough Council and CORETX, and without them the project simply could not have been achieved.

Adam Troman, Managing Director at Fusion Wifi

With CORETX we didn't need to sacrifice any of our requirements, we were able to be completely open about our challenges and CORETX accommodated for these straightaway. We chose CORETX as they were very easy to communicate with on our requirements and reactive to the influencing factors of the busy event. Their Service Level Agreement was fantastic and they delivered on time. The internet Connectivity was excellent and allowed our staff to operate service as usual on an outdoors site, which made management of the event much easier.

Roger Woodall, CEO at Diamond Sporting Group

Having a visionary company waiting in the wings to help you realise your requirements is invaluable when it comes to bringing new products to market - CORETX's unique flexibility has allowed us to further extend our network by interconnecting 3 of our colocation racks to the same core network, providing even more connectivity options for our customers.

Steve Jones, Managing DIrector at Broadband4

Since taking up CORETX's services, we have been able to guarantee a consistent, agile service to our customers without having to bear an increased price. The peace of mind provided by CORETX's security, continuity, UK location and cost mean that instead of fretting over our IT we can concentrate on improving our business and providing the best possible service to our customers. However, it is the level of customer service that CORETX and our dedicated account manager can provide that has proven to be the greatest difference. We now have remote help, giving access to proactive and highly skilled staff whenever we need them. Previously, as mentioned, a simple change to our bandwidth connection could take almost 4 years. With CORETX's dedicated account manager, fast response and skilled staff, a similar request was completed within 5 minutes meaning that we can respond to our changing needs much faster.

Alexander Krapivin, Director of infrastructure at Aspect Enterprise Solutions

We know that the CORETX team are very dedicated, clever people with a wider range of technical skills that we can call on at any time. Where CORETX comes in their own is when we run into an issue that we cannot resolve ourselves.

Richard Bull, IT DIrector at Baxter Storey

We can depend on CORETX to resolve the issues that we don’t have the time or resource at a remote branch location to deal with. CORETX is very responsive and is not only meeting but exceeding SLAs we have in place, they are flexible, responsive and it means you don’t need to employ a whole team to work on day-to-day support issues.

Stuart Brill, IT Service Delivery manager at DB Schenker

The response times are excellent – on almost every call we log there is an engineer on site within four hours. CORETX provides a top quality services from a dedicated, knowledgeable team.

Colin Kendrick, IT Manager at ADP Dental

It’s the confidence factor that CORETX delivers for us – we have peace of mind as we know we can rely on them. I can honestly say that the CORETX team has never let us down.

Simon Cook, Assistant Head teacher at Langley Grammar School

CORETX addresses issues before they hit our desktops so our support calls have declined steadily. Our service delivery manager is always on the ball, he takes any issues we have away to address them and always resolves them well. I am very happy with the service and wouldn’t hesitate to give a reference to anyone considering using CORETX for their service desk.

James Ridge, IT Services Manager at David Lloyd Leisure

Great account management, wonderfully reliable service. We like that CORETX are constantly innovating and bringing new services, always open to new ideas and not pushy about selling every service they offer. We get to know their team members at all levels of the organisation and feel like they are committed to our success, care who we are and take pride in
good service.

Paul Shannon, VP of technology at 7digital


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