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Hostcomm Ltd

Hostcomm Ltd
4.5
Description:
Hostcomm provides hosted telephony and contact centre services to businesses based on Voice over Internet Protocol (VoIP) technologies. Hostcomm enables organisations to reduce cost and enhance their competitive edge with services based on VoIP technologies. Our services include Hosted Telephony, Hosted Predictive Dialler, SIP trunks, Unified Communications and Hosted Contact Centres.  Linkedin
MarketScope: Midmarket | 15 years in business
Services:
UCaaS, VoIP
Partnerships:
-
HQ:
Exeter, United Kingdom
Branches: Leicester and 1 more
Website:
http://www.hostcomm.co.uk
Tel:
0808 168 4400

Hostcomm Ltd Reviews

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The biggest benefit of using the Hostcomm dialler is the ease of getting data in and out. Our business partners send data files in different formats with different headers – but we don’t want to seem inflexible and insist on specific formats. Hostcomm ContactPro gives you a lot of wiggle room in how you want to import data. We can manipulate it however we want and bring it into the dialler - however we need to.
The risk of uploading the data incorrectly was so big. You’d have to stop the dialler, find out what was wrong, strip out anyone you’d already called, then spend another twenty minutes loading it afresh. With ContactPro, it’s a much easier process – and if something did go wrong, we could easily identify it and resolve it without downtime.

Dialler Manager at Orbit

Using the Hostcomm service, our agents provide better, more informed services to our customers. It’s a very easy system to use. When agents log on, they’re taken to a front page which prompts them to connect to their allocated campaign. The dialler calls the numbers automatically, and when a call is connected, screen-pops give specific customer details.

Lewis Ramoo, New Business Sales Manager at Towergate Insurance

Hostcomm has been so helpful and its team listened to our needs right from the start. Setting up ContactPro has been a hassle-free and stress-free experience, free from software or licenses, easy to use and simple.

Paul Butland, Early Retention Manager at Shelter

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