I have been using the services of itgroove for the past few months and I am more than pleased with my decision to switch from our old IT service provider to them.
I have found them to be very knowledgeable, organized and thorough. Robert has never promised me anything that he didn’t follow through with and complete. Everything we have asked of him has been dealt with in a timely manner and there hasn’t been any issue that he has not been able to correct quickly.
Overall, I feel very confident leaving our computer system in the hands of itgroove. I think that trust is something I do not do very quickly but I have 100% confidence in itgroove.

Before hiring itgroove, Tourism Victoria was experiencing major malfunctions and even some “non-functions” within our IT network. Tourism Victoria contracted with itgroove in October 2011 for a “Business Technology Assessment”. itgroove provided us with a very in-depth report that highlighted a number of problem areas and also provided clear and precise recommendations to remedy the problems they found.
We truly appreciated the assessment and itgroove’s professionalism in delivering their concerns and recommendations to resolve in this report. Tourism Victoria decided to contract with itgroove to provide ongoing IT support to our organization. Over the course of the past year, itgroove has worked with us to stabilize and improve our IT infrastructure and they also helped us design the network infrastructure for our new corporate office. Our systems run much better than before, our two offices communicate reliably over revamped network connections and our user’s IT needs are dealt with promptly and efficiently by itgroove.
And, best of all, our overall monthly billed hours for IT support have dropped as a direct result of itgroove’s work to clean up and stabilize our environment.  We would happily recommend itgroove to any organization looking for help with their IT needs!

Earlier this year, the Executive House Hotel had decided to upgrade their Property Management System. itgroove came highly recommended by a colleague, so we proceeded to make contact. During the initial meeting, I was very impressed at itgroove’s aptitude for ascertaining our business requirements. itgroove provided me with a complete and concise quote and project plan which was accepted and executed with precision. Ever since implementation, itgroove has proactively managed our infrastructure and have thus provided 100% availability for our line of business applications. I would highly recommend itgroove not only as a trusted IT advisor, but a dependable and reliable managed services provider. Keep up the good work guys!

The team at itgroove have proven time and time again to be complete professionals in the world of information technology. Since the very beginning of our working relationship four years ago they have risen to every challenge and overcome them all in order to make our technology work for us effectively and reliably.

I am pleased to recommend itgroove to anyone requiring technical support for their home or business. I was impressed with Sean’s technical knowledge as well as his courteous and friendly manner. I would not hesitate to recommend him and his company to assist anyone with their computer issues.

We contacted itgroove to attain the services of a SharePoint professional after our in-house SharePoint expert moved on. Our project goal was to enhance our existing Standards and Procedure manual site to make the “look and feel” and presentation of our electronic manual both professional and appealing.
You were able to deliver a polished custom branded SharePoint site on time despite our tight deadline. Your focus on clear communication and keeping it simple got us results within budget without sacrificing quality. The team incorporated knowledge transfer throughout the entire process so I could scale up my own SharePoint knowledge at the same time as the work was being delivered.
We certainly wish to retain your services in the future for additional work. You guys have been amazing and we will certainly be using you again and highly recommending you. Thank you again for the great work on our new manual site!

itgroove’s breadth of knowledge is impressive and they use their time efficiently. They bill fairly and are sensitive to budget constraints. Particularly commendable has been their willingness to teach our on-site staff. Now those administrative tasks can be performed easily without needing to consult an outside IT professional (even though such instruction ultimately cuts down on itgroove’s billable hour opportunities with us).

Our team here at Royal Roads wanted to let you know how much we appreciated your efforts in helping us get our SharePoint branding project completed on-time, and on-budget. Throughout the entire process you were great to work with and kept us in the loop of your progress. We wanted to show our appreciation by forwarding along this letter of endorsement, to let others know what working with your team was like.
We originally came to you with a short timeline and a limited budget to help us put together a rebrand of our public facing SharePoint site based on an existing design that was developed for our other web platforms Your team did a great job of working with us from day one to best understand our needs, and narrow down the scope to something that could be accomplished in a timeline and budget that worked for both of us.
As the project progressed, Colin provided regular updates and took very well to our suggestions and requests. He worked quickly and effectively to produce a nearly identical implementation of our website, but in the SharePoint framework, and ensured we had all the supporting features of our SharePoint setup configured properly, to ensure proper delivery. One of the best parts was how he would provide us with copies of his progress, which he would fully setup in our own environment, ready to evaluate and play with as we saw fit.
Your dedication to making the best end-product possible given the timelines meant that we got an excellent end-user solution, and even though you invested more time than originally planned, the cost remained the same – which was greatly appreciated in all respects. All of us on the IT projects team here at Royal Roads want to thank you for helping to bring this together for us, the result looks fantastic.