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Timico Ltd

Timico Ltd
Description:
Timico is a market leading end-to-end Converged Managed Service Provider delivering Connectivity, UC&C, Cloud & Hosting, Security and IT Managed Service Solutions to its customers through Service Operations based in Newark, Winnersh, Telford and London.
Focused on delivering long-term value, whilst understanding that every business is unique, Timico consults with our customers in both supporting existing infrastructure and design, and to implement and manage new digital solutions. Timico enables transformation of customer environments into new modernised infrastructures that support the customer’s growth. Timico’s key specialist customer verticals include Hospitality and Leisure, Retail, Petrol Forecourts, Not-for-Profit, Manufacturing & Construction, Commercial and Professional Services.
Timico has the capability and flexibility to deliver a comprehensive range of business-enabling solutions, from consumption-based models through to fully-managed infrastructure and aggregated cloud offerings to head offices and multi-site organisations; as well as operating a Tier 3+ data centre and MPLS core network. Timico are the one partner to trust that understands your business and the dynamic industry in which it operates.

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#Named to Global100 Award #Named to MSP50 UK Award

After completing a comprehensive screening process among thousands of MSPs, Timico Ltd was pre-selected and ultimately named to Cloudtango’s Global100 list for 2020. Timico Ltd’s track record of successfully delivering premium Managed IT services, and their willingness to put service at the heart of their offerings, helped Timico Ltd to stand out from the crowd and become one of the winners of this year's award. [Read more]

After completing a comprehensive screening process among thousands of MSPs, Timico Ltd was pre-selected and ultimately named to Cloudtango’s MSP50 UK list for 2020. Timico Ltd’s track record of successfully delivering premium Managed IT services, and their willingness to put service at the heart of their offerings, helped Timico Ltd to stand out from the crowd and become one of the winners of this year's award. [Read more]

15+ LE Mitel 10 Azure 50

Services:
Web Hosting, IaaS, Hyper-convergence, Email Security, Domain Hosting... and 17 more
Partnerships:
Zerto, Cisco, Dell, EMC², Fortinet, +13 […]
HQ:
Newark, United Kingdom
Branches: Telford and 2 more

Timico Ltd Reviews

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We knew this project was crucial to ensuring our forecourts are staying ahead of the curve and offering customers, both existing and new, top-class customer service. Timico has proven time and time again that it is reliable, trustworthy and delivers a great service. We didn’t hesitate at all when it came to working with the team there to deliver this project. The benefits it will enable us to provide our petrol stations in terms of improving customer service, increasing footfall and staying ahead of the competition, are huge.

Paresh Patel, IT director
Motor Fuels Group (MFG)

We are a tough customer, but the team consistently exceed our expectations. They are always available with a professional, yet friendly voice when we need them and solve most issues remotely within minutes. They also come into the office on a regular basis to conduct general maintenance and security updates which keep our systems running smoothly. We find their knowledgeable input at our monthly review meetings particularly helpful in ensuring that our IT infrastructure is always developing in line with our strategic growth plans. As a public company, we need our IT spend to be as accountable as anything else in the business and the monthly service contract has proved to be a very cost-effective way of buying peace of mind.

Peter Brophy, Finance Director
Association of Colleges

Working with Timico on our infrastructure has drawn on the RSC’s digital transformation strategy and resulted in a cohesive and scalable network infrastructure that supports our digital ambitions, one that puts RSC in the forefront of innovation within the chemistry society.

Timico also helped to develop other key projects such as Wi-FI, CCTV, a migration to Microsoft OneDrive and Exchange and an analysis of our corporate infrastructure estate.

Matthew Stiles, Head of IT Operations
Royal Society of Chemistry

We chose Timico because they were competitive in their pricing, and represented a significant change in our technology for our teleworker community and car dealers. Timico’s professional approach and “can do” attitude is a world apart from our previous supplier. It makes a refreshing change to have full faith in knowing that a deliverable will in fact be delivered on. Timico’s project management team and support personnel have made this roll out one of the smoothest we have had. We see Timico as a key strategic partner to Honda moving forward.

Paul Kidd, Business Continuity Manager
Honda (UK)

We chose Timico as our technology partner for a number of reasons. Firstly because they understood our technology requirements and could provide the kind of robust and secure IP infrastructure we needed. Secondly they could do all this at the best cost for us and thirdly, they are a good fit. We are able to interface at the right levels for the services we need, a task more difficult with larger organisations.
Timico manage the PWAN for us and sort out the odd hiccup. As we expand the Murco business, they smoothly integrate new sites for us.
The Timico network has made us much more efficient and has allowed Murco to manage a large, and increasingly growing network of retail sites without significantly increasing our staff or costs. The MAM 3G failover has already paid for itself many times over.

Umar Bajwa
Murco Petroleum

Before switching to Timico we endured really poor service from our mobile phone supplier. We have now been with Timico since 2004 for all our mobile telephony needs and the service has always been first rate. Timico cares about the customer.
Timico's price was very competitive and we already knew about their excellent customer service so we decided to move our whole telephony package over and are very pleased with the results. We're looking to expand our employee base up to fifty and are building abrand new office block in Stallingborough so it's great to be able to take our communications partner along as part of the journey.

Mike Crookes, Office Manager
NTEX

We needed a partner that could provide all our communications needs under one umbrella and the services had to be of a business-strength standard.
Timico appeared to be an excellent fit for a growing business and they turned out to be bang on for the small and medium-sized market. They were able to deliver what we needed for both our internal use and also for our customers to make telephone calls and use the internet. We now work closely with Timico to fine tune the equipment list for each new store and they help us make sure that we obtain the best value for money.

Alex Atirene
Oakam

Above all, Timico is a very responsive company. We enjoy a fantastic level of personal service which other larger suppliers simply don’t offer us – we are treated as individuals and feel truly valued as a customer.

Alun Dowling
RCT Homes

Picking a partner is tricky, but there was definitely a synergy between us and Timico. It felt like the right choice at the time, and this has been verified by the excellent results we have seen to date. We needed a partner that could deliver globally, but that also had the resources to be active locally through customer service and support. The system we have in place offers great stability, functionality and cost-savings, which is all we can ask for from a product.

Dave Sasse, IT Manager
Seaco

We place a really strong emphasis on customer service, so we expect the same level of care from our partners and suppliers. With our incumbent provider, we were starting to feel as though we weren't quite getting the service we needed. Timico really understood our needs and treated us the way we treat our customers.
Timico's communication is great. They're always at the end of the phone if we need to talk through something and the solution we've rolled out is perfect for seasonal peaks in calls and for when we expand the business further. We also have the option to log on to the system ourselves and make minor changes - which makes things much more efficient and flexible.

Michael Patchett, Senior IT Support
Smiffys

IT is critical to the development of Sovereign Housing Group; we are always developing new systems to enable the Group to achieve consistent quality and performance across all business areas, no matter where that site is. The switch to Timico has brought major benefits in the form of a better and more reliable service at lower cost. We have an excellent partnership with them and are confident that we will get a very rapid response if there ever is a problem.

Dudley Spicer, Technical Support Manager
Sovereign Housing Group

Timico's customer service is first class. Whenever we need support we simply log a call and they respond fast. An engineer calls back quickly and stays on the line with us until they have helped to resolve what we need. Because the Timico team know our system inside out, they sort out all requests with minimum fuss. In short, they understand our requirements, have a great attitude and are very easy to work with.

Stuart Hudson
Sun Chemical

In meeting Timico, it was clear straightaway that they are not a ‘one-size-fits-all’ network provider. The flexibility they showed in both the network design and delivery stages allowed us the scope to build a future-proofed network within our budgetary constraints, without compromising on quality and reliability.
We received very positive feedback on the robustness of Timico’s service from the outset. The demands are such within a retail environment that however hi-tech your EPOS or other instore kit is, without the underlying guarantee of always-on connectivity, it will be next to useless in supporting the customer experience.

Nick Healy
Suresite

The ViBE routers used by Timico, offer a much lower install cost, compared to anything else we looked at. A low install setup was our main aim when looking for a new WAN provider.
At some point in the near future Tenpin will be looking to deploy IP telephony across the business, it’s good to know that we have a cost effective network that will be able to handle a VoIP system.
Timico managed the whole project in a professional manner, from ordering lines, providing equipment and offering technical support. I was informed and updated throughout the entire roll-out by the team at Timico.

Roy Whitmore, IT Technical Projects Manager
Tenpin Ltd

We needed a communications provider that could supply all of the services we were looking for under one roof and on one bill, but who also provided great customer service.
The project management to integrate the services we’ve received from Timico into the business was extremely efficient, plus we have the advantage of having a dedicated account manager to answer any queries. Getting all our services from one company saves us time; if we ever have a problem we have only one point of call to refer to. Timico has worked extremely hard to make WRAP a more efficient, secure and connected business.

Keith Simpson, Head of IT and Administration
WRAP

The Timico solution is innovative and provides us with protection from the threat of any security or performance issues from the public internet. We have a closed, business-grade core network, which is scalable and flexible with easy addition of new sites, site changes and improved business continuity options. Furthermore, Timico’s centralised management and support of the network will increase the efficiency of our IT department as will management of centralised security policies and firewalls.
The network transition was scheduled for the middle of winter. Despite snow storms and hazardous driving conditions Timico met the tight deadline and the whole process was managed professionally. Even faced with the DVLA relocating their comms link from Manchester to Swansea, which was announced to us mid-way through the roll out, Timico’s ‘can do attitude’ meant that our dealers did not lose a single day of connectivity or the ability to register the cars they sold. This would have had serious implications to the business at an extremely important time.

Stuart Smith
Mitsubishi Motors

GlobalSign

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