We’re a company that has always embraced new technology to improve our products, processes and customer experience. So we’re very aware of the benefits we could achieve through having integrated contact center (ICC) functionality on our phone system. We just weren’t seeing the benefits materialise with the phone system we had implemented.
The Zultys solution paid for itself in no time. Our transition to Zultys was seamless and the increased functionality and features are far superior to the previous system. It just works, we couldn’t be happier with our Zultys system.

Daffodil Care Services selected HCS Business Solutions to develop a bespoke cloud-based application to support our care services moving away from handwritten records and processes. The project was to provide a secure online data storage facility and develop a bespoke application for document creation and standardisation across services nationally.
All Daffodil Care Services’ IT requirements in both software and hardware are supported by HCS. The system not only enhances the administrative process from a quality perspective but has also reduced the time staff spend on administrative tasks, allowing for more time engaging with the young people in our care, enhancing the overall quality of care.

For over 15 years HCS have provided all the software solutions we need to manage our business.

HCS provides consistent and effective IT support to all our sites across Ireland and the UK.