Technology is very important to both our business and our patient care. We were having continuous issues with viruses, malware and other computer problems that were never getting resolved by our previous tech support provider.
When we switched to Pratt Computing Technologies they quickly resolved the virus and other ongoing problems. Whenever a problem comes up now they are able to address it within a few minutes through their remote access and quickly get it resolved, even if they have to come onsite.
Pratt Computing Technologies took the time to learn and understand our business so our technology plan supports our growth and they are able to work with other vendors to make sure that everything flows together. I highly recommend Pratt Computing Technologies to any business that wants to get more from their technology and their IT support than what they are getting now.

We have used Pratt Computing since the early 1980's when our computer took up a whole room in the office. They have been our partner through several different generations of system technologies and operating systems. At one point Doc Pratt designed and wrote a program for us to calculate our inventory using the LIFO method. We still use the concept and data to this day.
I would say --don't think the "other" guy has a better deal. This industry is like the phone business; something always sounds better when it is not. You get what you pay for and Pratt Computing puts their clients first. They are the best way to go in our book!

Senior Citizens Home Assistance Services (SCHAS) benefits in many ways through outsourcing our IT services to Pratt Computing Technologies. The biggest benefit continues to be their availability.
There have been many benefits for SCHAS, but the single biggest would be availability. Since all Pratt team members are familiar with SCHAS’ IT needs, response time to problem resolution is minimal.
Pratt looks at the big picture and takes time to get to know our agency and its needs and limitations. This helps in providing support and strategic technology planning. Pratt Computing is knowledgeable, responsive and prompt and appreciated by all our staff.

We have relied on Pratt Computing Technologies for all of our technical support since early 2014. When I consider all the benefits of working with Pratt Computing, it is hard to determine what the biggest benefit is, however, the connection of our phones and computers between our two locations and maintaining the connection has been extremely beneficial.
Response time was an issue with our previous tech support provider, so we have enjoyed Pratt Computing’s fast response times and the fact that they are willing to have more than one set of eyes on any problem we may have.
Pratt Computing has been very loyal and dedicated to our business. We have been a priority to them and always feel like we are their most important customer.

No matter what I request the staff at Pratt Computing Technologies is always able to help, such as installing computers or trouble shooting a program. Their Remote Monitoring and Maintenance has maintained the system health and the Backup and Disaster Recovery solution takes care of data back-ups.
Someone is always available when we need help and they never leave us stranded without hope of recovery. The staff at Pratt Computing Technologies is very personable and very easy to deal with even if you only need something simple. No issue has proven to be too large or too small for Pratt to handle successfully.

We’ve outsourced our IT support to Pratt Computing Technologies because we trust them to resolve our problems fast, keep our network running and our data secure. Prior to outsourcing to Pratt Computing we had an in-house IT guy. He only knew what he knew. We were limited in our ability to keep up with the changes in technology. but having a single person responsible for your network and keep up with changes in technology. keeping up with the changes in technology limits you to that person’s knowledge and availability.
We outsource that function to Pratt, which removes our risk of having one person in charge and gives us access to a broader level of expertise. Keeping our network managed and our data secure is a top priority for us, and we trust Pratt Computing to handle that for us.

We have been very pleased with Pratt Computing Technologies with their prompt and capable response to our needs. Whether an immediate need or a scheduled service call, Pratt accommodates us and keep things running smoothly.
The biggest thing is DEPENDABILITY! We run a business, we are not IT experts. We need to know that we have a dependable partner for the times when IT isn't working hindering our ability to do our regular jobs! We call Pratt, they understand our issues and respond appropriately.
Choosing an IT partner is scary. We don't know what we don't know… until it becomes an issue! Pratt Computing DOES know what to expect and they know how to get your business back in order and functioning… quickly! Give them a try. They won't let you down!