IT Support LA

IT Support LA
Description:
IT Support LA, led by Yuri Aberfeld, has served the Greater Los Angeles and Ventura County area since our founding in 2002. Because of the unique internal environment, policies and procedures Yuri set up, we were able to quickly adapt to the changing environment presented during the COVID crisis of 2020, and while managing 2000 devices, were able to safely and seamlessly shift nearly our entire client base to work remotely, with secure and reliable connections.

In addition to this, the company has established a plan of action to move customers completely to the cloud, independent of geographical constraints.

This has required us to invest a lot of time into learning Cloud administration and Cloud migration, in addition to cloud security. The company has been nimble enough to get out of the initial COVID panic, adapt and adjust to our clients’ needs, providing even better IT experience, and starting Q3 of 2020 to start building the cloud practice we launched in 2021 to identify, strategize and move customers to the Cloud.

We anticipate more than 30% migration by end of 2021. The ability to quickly react and adapt to the changing trends of our industry, has strengthened the company's relationships with its clients and increased revenue as the company grow by 10% revenue and 30% profit margin from 2019, and this is during COVID.

During the COVID lockdowns in Los Angeles, many companies of all types have shown a degradation in both the quality of their service as well as their response times. IT Support LA has managed to cut our response time to our customers almost in half: from an average 30 minutes to 17 minutes, because we adapted quickly to ensure that no client would feel that the excellent service we provide would suffer. In doing so, we not only prevented any lapses in the quality of our service, but actually improved upon it.

IT Support LA was founded with these simple tenets in mind:

Our vision is to pioneer a paradigm shift in the IT industry by redefining the customer experience through effective communication and positive interaction.

Our mission is to break the norm and provide unparalleled IT services aimed at creating a positive customer experience which results in lasting relationships.

Our core values are cemented in fairness, honesty, integrity, teamwork, respect for our customers and employees, effective leadership, gratitude for all we have, and a commitment to helping our community.

Our purpose is to provide solutions to common problems for our customers, employees, and community, while being recognized for our commitment to motivate others to do the same.

Every step and policy modification we have taken since the beginning have been to reinforce and embed these tenets into our working environment. This is all in the service of enhancing the client experience: No ‘Geek Speak’, just plain and clear English so that all customers in our care feel comfortable and secure knowing that we not only understand their concerns, but have taken them well in hand.

We provide our clients with award winning IT at a very low cost. We like to say the “We offer Ferrari performance at Ford prices.”

We have no fear of putting our own profitability on the line. Clients receive IN WRITING our 100% Money Back guarantee, but the most important thing is that we do not do ‘Hard Contracts’ – we have a month to month Service Level Agreement (SLA), and our clients can cancel at any time. The Industry Standard is a contract for at least 1 year, but as many as 5 years. If we do not perform with excellence, clients can quit AND get their money back. When you combine that with our version of HaaS (Hardware as a Service), where the client owns the hardware we install – not us (most MSPs offering HaaS maintain ownership), we have a LOT to lose if we do not perform.

IT Support LA has been active in our community through the years, serving on advisory boards for several local charities and organizations. CEO Yuri was recently named to the Board of Trustees, of The San Fernando Valley Bar Association, with whom we have been involved as a longtime ‘non-attorney’ member, and we regularly publish IT and Cyber Security articles in their publication ‘Valley Lawyer Magazine.’

IT Support LA continues to be a ‘good neighbor’ to the community that has embraced us.

It is just this philosophy that has made IT Support LA an award-winning MSP:
o 2 Years awarded Best IT by the Small Business Expo
o Awarded 2nd best company of any type in the US by the Small Business Expo
o Awarded Best IT in California by Channel Futures
o 3 years listed as one of the Top 501 MSPs in the World by Channel Futures

15+ SMB

Services:
VoIP, Backup & Recovery, Cloud Migration, Cybersecurity, Data Storage... and 10 more
Partnerships:
Webroot, Amazon, Cisco, Dell, Meraki, +7 […] more
HQ:
Los Angeles, United States

IT Support LA Reviews

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IT Support LA has helped me to lay down the IT foundations I needed for my growing business.
Now that my practice accelerates and we need to make sure everything is backed up and running well, their design at early stage really helped us transition to bigger and more complex infrastructure without us suffering from any lack of process or design flaws.
IT Support LA has been crucial to my growing business and I really don’t think I would be relaxed about growing my business if I didn’t have them and had to “figure out things” on the fly like others have to do. I truly cherish their expertise and everything they have done for my practice.

Matthew Kanin
Law Office of Matthew Kanin

Technology is something I always enjoyed learning about. As a business owner, I like to face challenges related to my business and sometimes IT is part of it. It gives me satisfaction to solve minor issues that my employees have, however, with time it becomes tiring. As my company grows, there are more and more IT challenges that become a struggle for me to deal with. It was difficult for me to give up on controlling every aspect of my company but I learnt to let go and bring in professionals. IT Support LA grabbed my attention with their marketing and appealing approach. Once we discussed my issues and goals, I understood that this is the right company for me.
In addition to this, their offer of money back and no contracts really made my decision to give them a chance easy. Since then, they are in constant touch with me through emails, calls and reports. I receive monthly newsletters about whats trending in the technology today and even though I don’t do anything IT related anymore, which was really freeing, they still make me feel like I am on top of everything.

Steve Moore
Steve Moore CPA Corp.

They are so local its amazing. I don’t have to worry about anything or get frustrated like I used to before. I don’t have to submit a ticket like some companies require and wait hours for a response like I'm another task on their computer. I can chat with them instantly, call them or email my account manager and someone will remote instantly to check out my issue. If its more complex, within 30 minutes someone is coming by and solves our issues on the spot.
What amazes me the most is their billing service which never nickel and dimes me. The bill is flat, always on time and properly adjusted. I can plan my company budgeting years ahead knowing that my IT cost is exactly the same every month. I speak to many colleagues and I know this is something that none of them can say about their organization.

Yousef Safa
YSCC, Inc

I highly recommend this company!! Very knowledgeable and efficient. Fair priced and honest. They are my IT company for now and in the future. They set up our server, work station, integrated network, web portal, etc. Always a pleasure to deal with on the phone and in person. Thank you for all your hard work!

Fernando Zastoke
Air Plus Refrigeration

We first decided to outsource our IT services a few years ago. Switching to IT Support LA was due to our dissatisfaction with our previous IT provider who lacked in the technical knowledge, business acumen, and proactive approach that IT Support LA possesses. We also love the fact that the engineers are able to explain products, services, and processes in a manner that everyone is comfortable with.

Jason Adelman
HCF Insurance

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