Onecom

Onecom
Description:
Onecom is the UK’s largest independent business telecoms and cloud communications provider, delivering fixed line, mobile, unified communications, connectivity and cloud solutions. We have achieved meteoric growth through substantial investment in our people and processes – our priority being to deliver unparalleled customer service at every level.
Based in Hampshire, we operate a UK-wide network of regional offices and employ over 600 staff.
#Named to MSP50 UK Award

Each year, the cloudtango awards recognize the most successful MSPs around the world in what has become a global reference due to its independent approach, and in-depth analysis. The selection of Onecom for the MSP50 UK award, confirms its technical excellence, customer focus, and innovation within the industry.

20+ LE Mitel 10 ISO 27001

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Services:
VoIP, Azure, Cloud Migration, CRM, Cybersecurity... and 9 more
Partnerships:
Mitel, Microsoft, Juniper, Google
HQ:
Whiteley, United Kingdom
Branches: Glasgow and 6 more

Onecom Reviews

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Pre Olive our pain points were around managing phone usage and billing and it taking six months to consolidate our billing. With the introduction of Olive Billing Manager we can view multiple technologies and multiple vendors in one platform and on one screen.
It gives us transparency to our billing as well as full reporting analysis including cost centre and inventory management and automated reporting. It gives us the functionality to set alerts for over use, assign hardware and usage costs against specific cost centres or sub cost centres. This provides us with billing transparency which enable us to monitor spend and ultimately manage cost.
Our cost savings have significantly improved with Billing Manager and the help and continued support of our dedicated account team. They are first class and very knowledgeable and on the phone ready to help and support us on all aspects of the account. They will notify us of any phone misuse of overspend, with our quarterly account review meetings enabling us to look at current use and plan for any future needs that may be coming up.
I would definitely recommend Olive – anyone can sell a high profile phone network like Vodafone but it’s Olive’s people that make the difference.

Jon Woan, IT operations manager
Vital Energi

Overall the service we received from Olive was second to none. Our company now benefits from reduced bills, fewer invoices, and excellent account management. Not only that, but our account manager is always on the end of the phone or email to answer any questions we might have and nothing is too much trouble.

Nicky Heath, Accounts Manager
Vale Security Solutions

Olive didn’t just come to us with a one-size-fits-all attitude, our users were profiled, to ensure the right services could be offered dependant on their job type, and the design team worked with us to consolidate our aging infrastructure into one platform, that could grow easily as our requirements changed. I was particularly impressed with the Project Management team at Olive who managed the whole process and thanks to them our implementation stage went extremely smoothly.
The system had the additional benefits of being delivered as an opex cost, which made budgeting easier and an initial outlay avoided.

David Maskell, IT services and infrastructure mgr
Thatcham Research

Whilst as a business we are recognised for great service, we are always looking to improve. Digital technology, the web and smart mobile devices means the way we engage with our customers is increasingly changing. Through the tender process we were looking for a partner that could not only provide us with a best in class contact centre solution, but also had the experience and capabilities to help us implement our digital customer contact strategy. In Olive, we found that partner.
Choosing a long term partner to help us transform our contact strategy was an extremely important decision for us. The tender process included some of the largest communication providers in the UK, however Olive’s approach was very different to the others and they gave us confidence from the start. We now look forward to working with Olive to deliver the expected benefits to our business and our customers.

Martyn Oakley, Operations Director
Laithwaite

Their customer service is excellent and they are proactive. Making this mobile solution work requires excellent connectivity, and whilst defining and implementing this strategy, Olive have been a great consultancy resource to draw upon.
Like many other IT directors, I have a number of suppliers for different aspects of our IT estate. But the relationship I have with Olive is head and shoulders above the others; they are a true business partner, and they provide a level of service that I just couldn’t get if I went direct with one of the big networks.

Raxs Patel, IT Director
Zenith

What we liked about Olive’s proposal was that it didn’t try and force us down any particular route – they offered a choice of network and tariff options and the flexibility to scale up down as required.
We’ve worked with Olive for a number of years (Olive were the incumbent before this recent tender) and we like the fact that we’re growing with them. It’s a good cultural match – they understand the requirements and challenges that professional services firms face, and map their guidance and flexible contracts to suit.
Olive’s customer service team are excellent. They are reliable, highly responsive and have always resolved any issues we have faced quickly and competently.

Brian Bishop, IT Manager
Stanton Williams

What attracted us to Olive was that they really listened and understood our requirements, We wanted a high-quality Network backed up with with the support of an experienced partner that would work in close proximity with us, to understand our ongoing needs and provide tailored support to our organisational challenges. In Olive, we found that partner.

Evonne Carr, Business Services Manager
British Cycling

With our current system coming to the end of its natural life, we wanted to procure the best possible solution for our business. Our objectives were to improve our ability to provide a first class service to our customers, enhance employee to employee communications, and reduce our infrastructure and telecoms costs across the board.
Olive took us through how their single operational service portal for all services will work, how clear processes will be followed and how governance will be ensured. We have a regular series of executive, account management and service team meetings with Olive, which are not just about resolving any ongoing issues, but about making the most of our new services at a strategic level.

Richard Gray, Finance and Rental Director
Scania (GB)

Olive has demonstrated that you can have your cake and eat it. They have saved us significant costs on our previous telecoms supplier and they are already demonstrating a first-class level of customer service. We’re delighted and we look forward to working with them to help our organisation reach its potential through the effective use of communications. This is what I consider a true business partner should deliver.

Simon Greenaway, Procurement Manager
Land and Water

Olive are a really dynamic and focused organisation and the people that have recently joined have made a massive impact, taking what was already a very good company to one that I now see as a market leader. The quality and responsiveness of customer service and the proficiency of their account managers are second to none. When this is added to the vision and the ability to help customers future-proof themselves against technology and telecoms changes, it makes for a very potent blend.

Richard Brown, EMEA Voice Services Manager
BPP

The One Net system works really well for our business as it gives us the lead on our competitors. What’s more, with recent contract wins including a £200,000 contract with Worcester University and a £1.3m refurbishment and new build contract with Birmingham University which kicks off later in the year, we are really keen to impress the client with our commitment to the project and the One Net system will do just that.
Thanks to Olive and the One Net system we have been head and shoulders above the rest, landing some fantastic work – we would recommend the Olive team incredibly highly to anyone looking to find a communications solution.

Sid Chand, Owner
Summit Electrical

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