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Scantron Technology Solutions

Scantron Technology Solutions
4.8
Description:
Scantron Technology Solutions provides local, nationwide IT support and solutions for all types of organizations. With more than 52,000 customer sites across the country, we have helped customers get greater value from their IT environments by making them faster, safer, and more reliable for more than 40 years. Through our Network Operations Center in Omaha, Nebraska and 160+ strategically placed Field Service Technicians, we deliver Hardware Support Services, Managed Print Services and Managed IT Services.  Linkedin
MarketScope: Large
Services:
Backup & Recovery, Colocation, Connectivity, Cybersecurity, DaaS, Email Security, Hosted Exchange, IaaS... and 7 more
Partnerships:
Dell, Fortinet, HP, IBM, Kaseya, Lenovo, Microsoft, Symantec... and 1 more
HQ:
Eagan, United States
Branches: Columbia and 3 more
Website:
www.scantron.com
Tel:
800-722-6876

Scantron Technology Solutions Reviews

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The consistency of support has been outstanding and every call has resulted in a first-time fix. Excellent, friendly, willing to help, from implementation to set up, from the helpdesk to the account executive.

Rob Hormann at F.B. Wright of Cincinnati

You guys have always handled our equipment. But about four years ago, our field service tech – the guy is fantastic – told us you had expanded your IT department to include full-service solutions. Before Scantron, we had a guy who just knew Microsoft. You guys are strong with Microsoft, but you also understand Red Hat and Linux. Backups of that are the key to our organization... We can handle some things, but once it gets beyond us, it goes to you guys. Our branch offices submit their service tickets to you directly. I don’t even get their ticket numbers anymore because I just know Scantron is going to handle it.

Rick Foltz at EMSCO

We had a whole closetful of different types of toner that IT was expected to have available. Bringing in a third party [to manage our print fleet and consumables supply] just seemed like the right thing to do. When we went to the new enterprise software, [management] wanted to know how many printers there were, and we were able to get our inventory really easily. Scantron is our choice for managed print services. We just always want to be sure we’re continuing to get the best.

Kurt Kaestner at Bradley Corporation

STS is a trusted vendor partner. Working with STS made it possible for us to be more effective and handle additional responsibility by partnering with someone who had the resources, rather than hiring someone else in house. We’re an emergency supplier to the state. During Hurricane
Irma, we had a little downtime, but were able to serve our customers the next day. At one branch, we were able to serve customers the day of the hurricane as it moved away.

Paul Howard at Sparr Building and Farm Supply, Sparr, FL

The service is great and everyone is very responsive and knowledgeable. We know we are going to get what we need with STS. You always speak to someone who listens to your needs and wants to help you find the best solution. Our Regional Service Manager and Field Service Technician have become an extension of our team and we all look forward to their visits onsite. STS also has been great helping us with our merger activities. They put in the extra effort to make sure everything goes smoothly on merging infrastructures. Even if we are having an issue with another vendor, STS will step in and get us back on track.

Lindsay Hammond at Southern Hills Community Bank, Leesburg, OH

Scantron is always kind of behind-the-scenes, managing our servers, pushing updates when we need them and paying attention to different things. I think the most important piece is that when we call and say we’ve got a problem, it’s usually fixed within a day, or the next day. If you need a part, they'll fly it in, and still have things back up and running phenomenally quick. I would say they have a complete and total knowledge of what’s going on here. If the person you’re on the phone with can’t help you, they’ll get you someone who can. I talk to the same seven or eight guys on a rotating basis and they’re always showing me things I haven’t seen before. The amount of knowledge in that call center is pretty extreme.

Michael Mertz at Nu-Lite, New Orleans, LA

There was no way we could open a satellite office in Florida without STS helping us to get it up and running.

Mandi Jones at Caring Medical Regenerative Medicine Clinics - Oak Park, IL

The service (Managed Print Services) is consistently so outstanding that we don’t hear much about it. They respond quickly and they get the job done. For us, it was a no brainer. We’d free our IT staff to get back to the work that adds value to our company, and we’d reduce printer downtime and the last minute rush to get toner where it needs to go. The STS team came in and labeled all the printers with all the information the staff needed to initiate a ticket. Having our branch staff call Scantron directly when something goes wrong, instead of contacting IT, has saved us a ton of time. Scantron’s toner auto replenishment program
works flawlessly. We’ve literally never had an instance when the toner wasn’t there.

Kris Hopkins at Echo Group, Inc.

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