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IT Support RI

IT Support RI
4.5
Description:
Established in 2002, IT Support RI is an IT service and consultation company that focuses on quality support with a personal touch.
IT Support RI currently services businesses of all types, including small and mid-sized businesses, manufacturers, non-profit organizations, and healthcare practices. We offer managed IT maintenance, anti-virus protection, local and cloud data backup plans, new hardware including desktops, laptops and networking equipment, flat-rate service plans, and more.  Linkedin
MarketScope: Local
Services:
Backup & Recovery, Cybersecurity, IT Consulting, Managed IT... and 3 more
Partnerships:
ConnectWise, Dell, HP, Lenovo... and 3 more
HQ:
North Smithfield, United States
Website:
www.itsupportri.com
Tel:
401-522-5200

IT Support RI Reviews

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When I met Nick, I was in need of IT support and he needed an accountant. I’ve gone through 4 other IT providers and I made all the mistakes. I hired the guy that does it on the side, I had a friend help me out, and other companies that just didn’t have the time for me when I needed them most. My previous guy didn’t treat me as a partner, more like an invoice and I had had enough. When Nick and Paul came to my business, they checked out my setup, made their recommendation and spoke to me in plain English. I was done with the horror shows and I decided to go with IT Support RI.
Now, I don’t worry about IT anymore. They keep up with my needs and have made me more efficient and productive. They set me up with Quad monitors in my office and their attention to detail is great. When my clients come in, they see both sides of my computer. With everything so neat and organized, right down to the wires, my clients are really wowed. Technology means a lot in my business and I know I can rely on them to keep me focused on my work and not worrying about my computers anymore.

Jonathan Ucran Owner at Jonathan Ucran, CPA

We cannot recommend the IT Support RI team highly enough!! I was impressed from the very first moment they responded to our request for a proposal. Nick, Paul and members of their team conducted a thorough on-site audit of our computer network, hardware and software. They quickly familiarized themselves with our needs, software and layout and demonstrated an immediate understanding of the challenges that we were facing. Once we selected IT Support RI to replace our existing vendor, they immediately set up a solid transition plan and handle it all expertly. The transition could not have gone smoother – the changeover was completely seamless with no interruption to our business activities!

Now, we are firmly settled into an excellent working relationship. IT support RI monitors our network and upgrade needs remotely and acts to address those off hours. Every request we have made for support has been handled promptly by a friendly and experienced technician. The company keeps impeccable service records on their end so there’s never been an insistence of having to explain our problem a second time. I have worked with several IT vendors in the past, and truly, the team at IT Support RI outperforms other IT vendors on all counts. You will not regret making the decision to work with Nick, Paul and the team. They care about your business as much as you do!

Lori Viner, Operations Director at Big Brothers, Big Sisters of the Ocean State

Wanted to just thank everyone that just saved my computer this past week! I could not believe you guys were able to get me back to normal in time for my closing. This is why I will never go with anyone else! The level of dedication you gave me when I was under the gun was AMAZING! You guys always go above and beyond my expectations. I know I can always count on you for my home or office issues. For over 10 years you guys have been my go-to tech support. Keep up the incredible work and I love everyone’s upbeat attitude. Thanks for keeping me out of trouble!

Scott McGee, Partner at The Sterns/McGee Team: RE/MAX Properties

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