I was recently unable to use Novel’s E-Mon energy monitoring software to track and invoice one of our tenant’s utility use which typically accounted for well over $4,000.00 in billable revenue each month. I spent an hour on the phone with E-Mon's customer support to no avail and remained unable pull invoices for the tenant. At risk of leaving this earned income on the table, I needed a quick resolution to the problem.

One of our Project Managers suggested that I reach out to TechNoir Solutions to address a potential IP/Network issue. Whereas most IT service vendors stick with standard hardware and software support, many understand that any interruptions in client operations, especially those that generate revenue, demand immediate resolution procedures be enacted whether in scope or not. Initially, the TechNoir remote support technician suspected the issue was related to the computer's connection to the internet versus the software itself and asked me to send a video of the workstation running the program. Through process of elimination and review of the video, the TechNoir Solutions technician determined that the minicomputer was lacking an antenna to connect to the Internet from the basement. The tech then sent a link to the appropriate antenna for me to purchase and, once it arrived, I was able to connect it to the computer running the E-Mon software. This plug and play resolution worked immediately and I was able to generate the invoice and send it to the tenant.

Just like that, my energy monitoring device and its software were up and running again and I was able to create an invoice for over $5,000.00 of energy use that would have otherwise remained an operational expense for our organization. This was a huge relief. TechNoir never ceases to amaze me, especially because they work remotely to help our center located in Pittsburgh!

When we decided to work with TechNoir Solutions, we didn’t realize what “managed IT support” meant but once we got on the plan it really worked to minimize downtime and increase productivity. Before, our people would constantly have small nagging issues that slowed their productivity until they couldn’t work anymore. Now, with TechNoir Solutions, our downtime has been reduced by 90% and the computers are always running because the PCs are constantly updated, rarely have issues and when they do, TechNoir responds quickly with their remote computer access system.

We are working on a new retail opportunity and we want you and your team to definitely be involved as we are incredibly happy with TechNoir and really look forward to growing together! Your team really understands the challenges that our retail operations face everyday and the rapid response to issues makes you guys really stand out!

We have worked with TechNoir Solutions for nearly 3 years, and have received nothing but great service! They really understand how shared office spaces work and always find creative ways to help our clients when they need custom networking. When potential clients have technical questions, we depend on TechNoir’s help to provide answers and this helps us when we are leasing to businesses with specific tech needs. The team at TechNoir Solutions are knowledgeable, reliable, and very responsive our needs. I would highly recommend them!