Previously when I had a computer problem I had a feeling of panic and was quite stressed. Now, I send in my Support Request to Office Solutions and know that very quickly the problem will be solved and all done remotely; no waiting for the technician to arrive which is what happened today with Ramon who was fabulous in solving my IT problem. He was so kind, understanding and knowledgeable. My problem was solved in no time at all. It is so reassuring to have your support. What an excellent service!

Cheers,
Liz

Hi, My experience with Office Solutions goes back to my days with Territory Iron and then more recently, with my own consulting company. The staff at Office Solutions have always been very professional and exceptionally helpful. I highly recommend this company for all IT related problems. More recently, Stuart Godin was extremely helpful to me when I had an issue with my computer. I wish this company continued success. Thank you Office Solutions, Linda

Hi OSIT Team,

As some of you know, this week is my last week with 360 which is bittersweet – after 9 years here I’m not too sure what’s next but it’s just time for a change.
I wanted to take a minute to thank you for all the IT support, innovation and fun Christmas parties you have offered over the years during my time at 360. It has been a ride and at some of the most challenging points in my time in the role (the seemingly endless hours of Telstra troubleshooting is up there with COVID WFH data migration ????) you guys, especially Gareth, Mike, Aaron and more recently Paul, have been there getting me/360 through it.

It’s been a real pleasure to work with you all and I’ve appreciated your patience and perseverance! I have learnt a hell of a lot and I’m really proud of how far we have come since I took over 360’s IT management in 2015, with the blue, red and yellow teams. I have no doubt a huge part of that is down to the great working relationship we have with OSIT. So thank you! Wishing you all the best of luck for the future and hoping I bump in to you around the place soon!

Cheers,

Thank you to Callan, Stuart and to all who slaved away at this problem in configuring my email and the network settings for my printer. It took a long time and we really appreciate you getting to the bottom of it.

Thanks Tom. I appreciate your regular follow-up when Outlook used to freeze on me whenever I launched it. The issues resolved and now it’s back working again!

Thanks Steve for sorting out our firewall issue. We appreciate your support, above and beyond every time!

Cheers,

I was very grateful for the speedy and professional assistance I received from James. My MS Word plugin problem was solved without any drama and well and truly to my complete satisfaction as usual.

I needed help with my outlook on my PC and my softphone required configuration. James was super helpful and quick to respond to my query. Thank you!!

I needed to install a VPN client to remotely connect to work. I would like to thank Patrick for his assistance today in setting up and testing my remote connection. He was very pleasant with loads of patience.

The COVID lockdown meant many of us in Perth are again working from home after many months of 'normal'. I could not connect to my work computer from home but OSIT was really good and got me back on track. Good work in a pressure situation. Thanks guys.

I was trying to remotely connect to work and was having a problem connecting to the server. Patrick was great to resolve the issues I had this early morning by testing and making sure everything was working fine.

One morning I found my desktop computer system had stopped working during the night. This problem has not occurred previously; we have checked the connections to the PC and all seem fine. I am so grateful for Stuart Downing's knowledge and expertise which got me up and running quickly. Many thanks!

Mark has been very helpful and efficient in liaising between Dell and its technician to fix our downed server. Thank you very much Mark for your excellent customer service in following this through for us over the past few days.

One of our clients needed help in installing and configuring a VPN client. Mark was very efficient and quick to understand the problem. He spoke directly to our client who was very happy with the result. Thanks Mark!!

The technician from OSIT turned up to my office on time, completed the task, attended to a couple of requests, all in an efficient and friendly manner. I use OSIT for my IT support, backups, and risk management and I have no hesitation in recommending them to do the same for you.

Thanks again for all your help, OSIT! In particular, James - who is an absolute legend... He resuscitated my computer after a Windows update stuffed up all the graphics settings on my computer. His technical knowledge and calm, friendly demeanor kept me sane during a highly stressful time!

It was frustrating not being able to see some of my emails. Mark did a fantastic job of locating the said emails and making them appear in my mailbox. Thanks for your help guys!

My attempt in restoring Outlook 365 on my new phone the other day had been unsuccessful. Thanks to Nikolas, the account setup was a success! His service was prompt, exceptional, and professional.

After having a phone upgrade, Samuel and Tim were both very helpful in getting me enrolled and connected to Duo Mobile. Thanks and great work as always guys!

I’ve had troubles with my Outlook lately. The view has changed and I was no longer able to see any new emails. Ollie has once again provided an efficient and friendly service by restoring my Outlook to its former view. Thanks Ollie, very much appreciated!

Brent was great! I needed admin access to install a CCTV software and he resolved the issue with no fuss. He also went the extra mile to fashion a more user-friendly outcome for me.

I emailed the support team and received a very quick response from Ben. I was unable to open Outlook and I was having an issue syncing my personal Gmail account. Ben solved my problems and I am now back up and running.

During the process of IT management migration, Zachi, Callan, Stuart Godin have been extremely helpful and quickly resolved previous IT issues.
I strongly recommended using their services.

I cant give Stuart Godin a big enough rap!
He went above and beyond to ensure my computer was fixed super fast with minimum fuss and maximum convenience for me!
I will definitely be recommending him to all my friends and family! ????

Chad was very professional and efficient, I am very happy with his level of service :) Thanks!”

As always, excellent service received from OSIT.
Tim was great, followed up and showed lots of patience while trying to resolve issue.
Great work team, thanks!.

Great service provided by Tim Plumb, always very efficient and great customer service. Thank you.

A really diligent team with excellent customer service. I had a problem with my computer in the morning and the problem was fixed in 45 min. Thank you very much. They are efficient and resolve the problem as soon as possible.

Amazingly good service. knowledgeable and willing to help staff who are somehow able to be patient with computer illiterate clients! And, fix their issues so they can get back to work. So respectful.

These guys know IT !!

I have not worked with a better team in my IT career. These guys know IT and have assisted Syrah Resources for the last couple of years with various IT related problems and decisions. They a great bunch of people and we value their input.

Keep it up OSIT !

I've been very impressed by you guys. Always prompt. Good communication. Clearly know your stuff. Methodical in working through the problems. No belittling.

I can just imagine the craziness you are working under at present. Hopefully life can return to normal in the not too distant future.
As you are aware, we have now moved all of our 46 staff to working from home. This has all been achieved in about 2 weeks or so. I want to formally acknowledge the outstanding work that Aaron and Ky have done in achieving this result for us. Simply put, our business would have been severely affected if it had not been for their availability and brilliant expertise in bringing it all together including sourcing product that we needed to make it all happen when supplies were in very short supply.
They are both a credit to you.
Lisa has been instrumentally involved with them in working through the logistics of it all and I know that the 3 of them have worked incredibly hard and under intense pressure to meet deadlines and to ensure that our firm could continue to work as efficiently as possible.
The 3 of them have clearly formed a bond that has positioned our firm well as we move forward into these uncertain times.
My appreciation to you also James for making these guys available to us as I know the stresses your firm is under.
Well done everyone.

OSIT have been great in assisting our transition to working from home arrangements, particularly given the short lead time. I have appreciated the friendliness, and the willingness of all of the OSIT team members to assist with this.

Thank's heaps for Orange Team, One quick call and our printer issues were all fixed, remotely from the other side of Australia! Great Support, will recommend.

Thanks for all of your support Office Solutions IT. Love your work team!

Well what can I say! The guys at OSIT are excellent. Really really good. I just moved premises and my Office 365 OneDrive, calendar and emails weren’t syncing, which is a big problem for me. Stuart and the Orange Team got me back up and running ASAP, just in time for my flight to the UK. Thanks OSIT!

Great bunch and even better service. I can’t fault them. Professional, friendly and always happy to go the extra to make sure your back online and have one less thing to worry about.

Anthony, James and the team at Office Solutions IT, thank you so much for working with us for the past 2 years, it's been a real pleasure to deal with a company with such integrity. You have been pivotal in the success of moving MHLC into the current century!
We've loved your pragmatic & down to earth approach.
From the team @MHLC & Shayla & Sarah.

Super stars!
Thank you so much for your rapid and reliable support, especially Gareth, Bailey and the Yellow team!

I have been working with Office Solutions IT for just over 3 years.
The team there has always been keen on ensuring they understood my needs and knew what my service level expectation was.
Our relationship with them continues as, whilst they may not be perfect and get it right every time (who is), they continue to understand our business and ensure they are adapting to our needs.
They know every business is different and there is not a one size fits all approach.
They remain aware of new technologies emerging and how they may be applied to our business and ensure there is always a strong business case towards any suggested changes.
We have built a trusted relationship which I value strongly and feel as though the business is in safe hands with them.

Office Solutions performed a Cyber Security check for me and I'm so glad I did it. Friendly, informative and helpful, the team at OSIT explained everything without scaring the hell out of me. Would highly recommend their services.

The Team at Office Solutions have shown a professional approach to the requirements of our company. We put our trust into them to deliver a service that was going to change the way OGR did business and we have not been disappointed in any way.
they lived up to all of our expectation.
Thank you all.

Have had my office computer updated with a new HP computer supplied though Stuart Godden and installed by OSIT . The process was great from ordering to delivery on site - All my files/data were transferred on to the new system by another" Stuart ".
Follow up service was very good - a couple of minor glitches were fixed remotely by Stuart . Would definitely use OSIT in the future.

The team at Office Solutions has been fantastic. Helping changinng some complicated routing and VPN tunnells to various office locations. They also assisted us with a succesfull Zscaler implementation. Charlie and Tristan has been instumental in getting these projects completed !
A big thanks you to OSIT

Thank you Stuart! Having my new upgrade has made my work load much simpler and time saving for me!

If you are looking for fantastic service and a team that thinks outside of the box you will find it at Office Solutions IT. They are our go to people for anything IT related and never disappoint. We highly recommend them.

Excellent service from a forward thinking and innovative team of IT professionals. Highly recommended for anyone looking for an efficient, reliable and friendly IT support solution.