As our business expanded we found ourselves experiencing growth related requirements when it came to how we supported our customers. Despite our efforts internally to bring in people with support desk experience, we found ourselves seeking a more advanced infrastructure to handle the changes we needed to serve our clients.

Once we came to Pathway, the issues we faced began to change to opportunities. We found that Pathway was easily able to handle the change in call handling loads from one day to the next, giving our business the flexibility it needed in regards to supporting our end clients. Not only that, but as our business has grown, Pathway's model allowed us to scale operations up easily and with little effort on our part - we just gave them our requirements and they gave us an affordable price with time-frame for implementation.

We have found Pathway to be exemplary business partners who not only provide critical infrastructure to our business but also who help us to manage our costs and ensure we provide the highest quality to our clients.

It has been a lifesaver having a Managed Services provider like Pathway to address our infrastructure hosting and management requirements. Before we engaged Pathway to help us, our IT infrastructure was a major impediment to our business stability and staff productivity.

Once we migrated to Pathway's services, we immediately noticed a tremendous difference in both system performance and the level of service. We could also more easily anticipate our monthly costs in IT expenditures. With the inclusion of Pathway's Managed Services suite, our internal IT resources are able to focus on other projects without having to worry about what happens on the back-end. Utilizing Pathway's resources and available business tools, we have been able to increase visibility to our infrastructure. The constant system monitoring and feedback have been very helpful for preempting any system downtime.

We have found Pathway's professional support to be responsive and easy to use. With plenty of documentation, a strong focus on availability, and helpful staff available to us, we can't imagine running our business the old way. Pathway has been a critical factor in our stability and continued success.

You are the face of support and crucial to ensuring the success of all of our initiatives…having said this, the project was in the green across the board — your first call resolution, follow-ups and timely statistics led the way. Our hats go off to everyone…thank you so much again and keep up the great work!

Pathway has provided sound and practical advice on the evolution of our network systems and has consistently managed those systems to ensure their reliability and security. Their support staff is well-trained, knowledgeable, responsive and courteous. Pathway provides tremendous value to Bata Limited. They have consistently proven to be the right choice for our business.

Pathway has met or exceeded all service levels including the most important, client satisfaction. Throughout, Pathway has been very responsive to needs that we have raised to their attention and has proven themselves to be a capable and trusted partner to eHealth Ontario.

Overall, I have been extremely impressed with Pathway Communications. The company, leadership team and the quality and enthusiasm of their technical support agents is a welcome change that has more than paid off for Bridgewave. Thanks to this great experience we are now looking for additional opportunities to shift more work to Pathway Communications in the future. I would highly recommend working with them.