Our company was in the midst of a grueling search for a new IT provider as we were moving from a cloud server, to an in-house server (complete IT overhaul) when we were introduced to Paladin IT by a respected mutual colleague. We had started our search in November of 2016, went through countless meetings with other IT support companies in the area (they all paled in comparison to Paladin IT), and decided to sign on with Paladin in April of 2017 after having already worked with them for over a month outside of any signed contract. That’s right, Stan and Phil took the time to closely work with us (over the phone, and in person!) as we had countless phone conferences with Dell to make sure we had all the hardware and software we needed without really knowing whether we were signing any agreements. That’s how much Stan and Phil care. Right from the start Paladin IT went above and beyond any expectations we had for any IT Services company.
The complete changeover took about 3 months for us to complete, they were in constant communication with us throughout the entire process. If we needed anything, a simple question answered, advice on which step to take next, equipment purchasing, they were only one email, phone call, (sometimes even just one exit off the highway!) away. Now how many companies can you say that about? The founders of a company at your side, not some randomly picked tech support employee from their company, but the top of the chain of command. They truly know how to build a lasting relationship with their clients. Mike, their Senior Engineer was very helpful, knowledgeable and efficient when setting up all our network needs; a true pleasure to work with.
You will do no wrong when choosing Paladin IT for all your IT needs. Their entire team is a true breath of fresh air! We are looking forward to working with them over the years to come.

One Friday morning we experienced a severe disk crash on our server. We didn’t have a viable backup and both mirrored drives were corrupted during the crash. They responded within an hour and we were able to recover all of our financial and business data and rebuild our server environment, including our key applications. We were faced with a total loss of over 22 years of company data – a truly catastrophic loss. Because of the professionalism and technical skills of their technicians, we were up and running on Monday morning. In addition, they installed a redundant on-site and Cloud backup system that protects us from critical data loss in the future. We couldn’t be happier with their service.

Right from the start, they impressed me with their efficient, professional manner – an approach that not only inspired confidence, but generated the results I was looking for. I needed a quick, effective solution to computer issues at that moment and they were able to help me. Since then I have called upon them many times to render help – I can count on them, their follow-up and reasonable rates. If you are looking for a business “partner” that will be there when you need them, may I suggest you contact Paladin InfoTek.

I’m guessing if you are looking for a new IT provider, you have endured some of the same headaches I have dealt with in the past: Excuses for problems not being solved, slow response times, being oversold for unnecessary upgrades, etc. Paladin IT has been our Managed IT provider since August of 2014 and since inception have been responsive and professional in the management of our IT infrastructure. Their staff have proven themselves to be experienced and knowledgeable so in turn, we are extremely
pleased with their service.
Initially, we starting looking for a new provider in late 2013/early 2014 because of a long-standing issue with problems between our VOIP phone system and our business network. Our two previous providers were unable to solve this issue for over a year. When Paladin came on board, they analyzed the network issues by getting all the players together: phone provider, internet service provider, DHMS, and Paladin techs. Paladin identified several network issues and incompatibilities that were resolved within a reasonable time. Our phone system no longer causes disruption to our business.
After they solved our initial problem, Paladin improved our security by installing new tools to help prevent viruses and malware. They also installed a backup and disaster recovery system. This system included an on-site backup server and nightly replication to cloud storage. It gives us the capability to run our business using the on-site backup server if our main server fails. If the worst happens and disaster strikes that physically destroys some or all our IT infrastructure and critical business data, we can run our business in the cloud on a virtual server.
Paladin also streamlined our systems by:
migrating our in-house Exchange server to Office365
discovering duplicate data on our server saving us storage space
identifying a server that was no longer needed.
In general, issues that took our previous provider days or weeks to solve are solved very quickly by the Paladin team. That responsiveness and professionalism has continued throughout our over 2-year relationship with them. I would highly recommend them to anyone looking for a Managed IT Service Provider.