Converged Technology Professionals will not only show us what has to happen, they will log in remotely and do the configuration for us when needed. Many companies would simply tell us what to do and leave us to figure it out.
Since the 8 years of our partnership, we have always been provided on-demand support from knowledgeable and friendly staff. We are thankful for everyone who’s been there for us along the way!

We are very grateful that we have CT-Pros as our Mitel partner. They are hands down my favorite partner to work with, and I cannot speak highly enough of them. Their expertise with our products and services helped us think through all of our options so that we could come to the right decision. I can confidently say that our employees are happy, our customers are happy, and our future is looking very bright.

I am grateful that CT-Pros took the time to not only help us recognize the benefits of moving to Mitel MiCloud Connect but that they walked us through the entire process from start to finish...answering my non-stop barrage of questions and concerns. We are confident that our new system will continue to prove to be a time and effort saver as we continue to excel at meeting the demands of our clients far into the future.

CT-Pros managed the project, supported the equipment, and most importantly, pressured the previous carrier into concessions in ways we otherwise could not. They support us 24x7 and even contact us proactively if they see trends in our calling patterns that need attention. Not only does CT-Pros answer the questions you ask, but they also help you think through the questions you didn’t ask. This is due to their vast knowledge and experience in voice systems and designing call center workflows.

CT-Pros are the most professional consultant group I have ever worked with. I would trust both Joe Rittenhouse and Eric Peterson to the ends of the earth. They have never tried to sell me anything I didn’t need. They have never let me down when I had a problem. And they’re a phone call away. It’s simple to get a hold of hem. I have somebody assigned to our account who is not located in Chicago. But he may as well be because he’s looking at my system at 5 in the morning when he gets up, and I know that because I get emails from him at 5:30 in the morning.
We’re saving money without spending a great deal of money, or spending weeks training somebody. ShoreTel has everything we need and things I didn’t even know we needed, |like the recording features. What could be better?

I’d highly recommend CT Pros. They do exactly what they say they’re going to do. They’re great at project managing. They are patient with our employees. The CT Pros organization was a very good choice for us.

Diggers Hotline is actually required by Wisconsin State Statute to be operational 24/7. We needed to be able to design, implement, and cut over to a new communications solution without affecting the contact center’s ability to receive calls and manage the ticketing process. ShoreTel offered the reliability and simplicity we were looking for, as well as all the built-in cost efficiencies. Converged Technology Professionals was more than willing to take on this huge project with only 30 days to implement. The first time we talked to Joe Rittenhouse and Chris Frey at Converged, we knew that they would be able to deliver the project the way we needed. We really got something special with ShoreTel and Converged Technology—great partner and support, great technology and stability, and a great price.

We started looking at the new VoIP phone system because we recently acquired a company that had already made an investment in Mitel (at the time ShoreTel). Another reason that we focused in on using the Connect platform was because the company is constantly staying in the forefront with updates to the switches. They stay current and there’s not that big technology gap over time, so that figured into our decision-making process.
The CT Pros team did an exceptional job of listening to what we had to say and then offered suggestions to doing things differently, and that’s the guidance we wanted. CT Pros knows their resources, and they know how to utilize those resources, and how to pull comfort levels in. They’re definitely on top of their game.