- The ICC Group is a global and independent IT solutions company, providing a comprehensive, customer focused service to the SME, enterprise and public sector markets.
ICC deliver a full spectrum of IT support services and execute tailored and complex projects for our customers. As a successful MSP, we offer 24x7x365 helpdesk support, infrastructure management including proactive remote monitoring and server management, cyber security and cloud support services.
We are platform agnostic: we have strategic partnerships with Tier One vendors, and we supply and support their latest servers, storage and related infrastructure to ensure our customers get the best possible solution for their requirements and the best possible return on their investment.
We are committed to investing in our resources, our facilities and our training. We firmly believe that commitment to and maintaining excellent customer service at high levels is essential. We are ISO 9001:2015, ISO 14001:2015, ISO 20000-1:2011, ISO 27001:2013 and Safe Contractor accredited. These certifications ensure that we actively strive for continuous improvement and drive quality assurance for our customers along with holding tier one vendor accreditations in various technologies.
Customer satisfaction is very important to us, which is why we openly publish service delivery statistics such as first time fix rates, SLA rates, response times and customer satisfaction scores.
20+ SMB SME ISO 27001
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