ICC Managed Services

ICC Managed Services
4.9
Description:
The ICC Group is a global and independent IT solutions company, providing a comprehensive, customer focused service to the SME, enterprise and public sector markets. We are platform agnostic: we have strategic partnerships with Tier One vendors, and we supply and support their latest servers, storage and related infrastructure to ensure our customers get the best possible solution for their requirements and the best possible return on their investment.

We are committed to investing in our resources, our facilities and our training. We firmly believe that commitment to and maintaining excellent customer service at high levels is essential. We are ISO 9001:2015, ISO 14001:2015, ISO 20000-1:2011, ISO 27001:2013 and Safe Contractor accredited. These certifications ensure that we actively strive for continuous improvement and drive quality assurance for our customers along with holding tier one vendor accreditations in various technologies.
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22 years in business

Team17 Digital Ltd

Learn more about the IT infrastructure relocation and implementation, as well as ongoing […]

Cinram Novum

Find out how ICC have provided legacy hardware support to Cinram Novum for their complex […]

Services:
Virtualization, Server Hosting, Managed IT, IT Consulting, IaaS... and 4 more
Partnerships:
VMware, Dell, EMC², HP, HPE, +7 […]
HQ:
Wetherby, United Kingdom
Branches: Linwood and 2 more
Website:
Tel:
0333 220 0413

ICC Managed Services Reviews

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ICC have reacted swiftly on a number of occasions and matched and exceeded all expectations contractually. They have also carried out work to mitigate risk to our business by ensuring that they captured all the field replacement parts of our complex IBM estate. The engineers have also been knowledgeable and very helpful to resolve some quite difficult issues.

Our account manager, Garry Higgins, has been at the forefront of our communications and we look forward to moving our relationship forward in the coming months as our business grows.

Neal Root, IT Operations Support Specialist
Cinram Novum

ICC are proving to be excellent IT partners. The solutions to our challenges have been clear and concise and any questions we have had have been answered without delay. Communication, at all levels, is first-class and I believe this is what has supported the seamless integration of our new systems.

Julie Davis, Finance Director
Ryedale Print Group

Due to the excellent support and technical ability of ICC we have been able to maintain and run older kit with the reassurance that ICC will always support our needs. Now we are in the market for upgrading our system, ICC have held our hand through the process and guided us to the best possible solution. We have always been impressed with all aspects of the company.

Malcolm Flowers, IT Manager
Ormandy Rycroft Engineering

In supporting our in-house IT Team, ICC were able to provide agile support to a fast moving situation, namely a studio move and new building refurbishment. Their direct assistance allowed Team17 Digital to function with almost zero down time: their team members are knowledgeable and willing to go the extra mile to get things done in an appropriate and timely manner.

Andrew Rozzier, Interim Head of IT
Team17 Global Gaming Label

David and The ICC Group have been great partners on this project and were always on hand to answer any queries or issues we had.

Aaron Clavin
Castle Donington College

ICC has been very supportive of Stroke and has provided a reliable and trustworthy partnership, offering a value added extension to our in-house IT team. Their customer service is excellent and I wouldn't hesitate to recommend them to my business contacts.

Andrew Rozzier
Stroke Association

The new system has only been up for a few weeks but it’s great. We’ve had no alerts, no alarms, and it’s very quick. We now have the scalability we need too: this upgrade means we have the infrastructure to keep growing and as a result we have an even faster recovery process should we need it. Our average disaster recovery cycle is only two or three seconds, with fast replication.

Warren Voss
Torque

ICC’s consulting and service has helped us extend the life of our legacy systems, improve their performance and gain peace of mind.

David Stead
BOCM Pauls

ICC did a great job in migrating our infrastructure from France to the UK, and everything went ahead to schedule within a very tight time-frame.

Neil Cotmore
Kingfisher UK

ICC, as Relate’s key IT hardware supplier has helped us transform over 20 National Centres into a standard integrated secure network, replacing all desktop hardware, laptops and firewalls. Great customer service and excellent support, I would recommend them to anyone.

Andrew Snowdon
Relate

ICC’s professionalism and impeccable service over the years has allowed us to peacefully let them lead the upgrade of our mission-critical production hardware.

Mike Kuht
Jaguar UK

ICC has provided us with a first-class service. When we have needed some help the most, they have been able to deliver same day service. Nothing seems to be too much trouble for anybody at ICC.

Shaun, Network Systems & Support Manager
Unipart Rail

When looking for an IT Support Provider to provide support for our UK and Oversees Operations, we didn’t have to look far. ICC have provided hardware support to the Graypen Group of companies for 4 years and during this time have shown true professionalism in delivering an exceptional service to the extent that we’ve extended our contract until 2021.

Kevin Ravenscroft, IT Infrastructure Specialist
Graypen Group

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