Marco was very thorough in their process for bringing a customer onboard to the cloud. They had all of the steps we needed to go through laid out. In our weekly meetings, we went through the checklist to ensure we knew who was doing what. And if we had a questions about any step in the process, they were very helpful in giving us feedback on the preferred method for doing things.

One of the things we found remarkably helpful with Marco was the transition period. We had very few complaints about too long of a down time or inconvenience, which is huge when you are dealing with about a thousand people who are using these machines daily.
We know that they have our best interests at heart, and with them it’s just as important to them as it is to us. There is a mutual respect and a mutual understanding of our goals.

For us to be able to make data-driven decisions with the data that Marco provides has been the best long-term solution that we’ve had.

The whole live answer thing is huge. We picked Marco out of the pack because the people involved had the right mentality on what Managed Services were supposed to be. I knew I would have a team of people ready to answer the phones.

Zach McBride (Account Manager) keeps following up with us to make sure everything is going smoothly – he is personable, knowledgeable and very responsive. We are extremely pleased with our decision to take our business to Marco!

Marco has the VoIP expertise to meet and exceed expectations. This is one of the biggest technology projects we’ve had in the last five or six years, and it was the smoothest implementation we’ve had. That says a lot about their capabilities.

As Marco addresses our day to day routine maintenance issues, it frees up more time for me to focus on more project-oriented activities. Our users are also getting a quicker response to their issues. The response we receive from Marco is faster and more efficient.

Marco has been a fantastic resource for structuring our deployment plan and in their overall support. They've been instrumental in helping us get the most out of M-Files. We used to have separate filing cabinets for each business unit and we were spending a lot of time and effort managing documentation for accounts payable. The ability for us to manage the approval process for all business units via M-Files' workflow capabilities has resulted in a significant time savings.