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mindSHIFT Technologies

mindSHIFT Technologies
mindSHIFT, a Ricoh company, is one of the largest IT outsourcing and cloud services providers. We’ve supported our clients with tailored and trusted technology solutions for more than 15 years. From day-to-day IT to major systems modernization, count on mindSHIFT’s technology expertise and personalized customer care for all of your IT needs.  Linkedin
20 years in business
Tango100 awards TangoUS awards
#Named to Tango100 MSP Award #Named to Tango100 US MSP Award
mindSHIFT Technologies has been named to Cloudtango’s 2019 annual awards, which recognizes top performing Managed Service Providers. Rankings are based on several KPIs that help identify the best performing MSPs throughout the year. Key performance indicators such as customer satisfaction, growth trends and technical certifications provide the right benchmarks to help build the tango awards. By being named, mindSHIFT Technologies demonstrated a track record of successfully delivering premium Managed IT Services and cloud-based solutions.
UCaaS, Cybersecurity, Networking & Wi-Fi, Colocation, Backup & Recovery... and 17 more
Dell, Citrix, Cisco, Amazon, EMC²... and 4 more
Boston, United States
Branches: Bellevue and 14 more

mindSHIFT Technologies Reviews

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We needed a partner who could work with us and maintain 24/7/365 service level agreements—one who had the knowledge and ability to support the network and IBM i for applications in the cloud.
You can drop mindSHIFT into any situation and they can quickly figure it out. They have the depth of knowledge because they’ve dealt with it all. I consider mindSHIFT a part of First Option.

Paul Fuller, Owner at First Option Inc.

We were looking for a partner that we could trust to manage our core IT services, assist with implementing our IT strategy and keep us informed about new technology—a partner that was willing to learn our business and processes in order to provide us the best service and support possible. That’s what mindSHIFT promised and they have been delivering on that promise ever since we partnered with them.

Brad Blake, VP of IT at Preservation of Affordable Housing (POAH)

In 2016, we had a change in CEO and he recognized the importance of centrally managed domain controllers and other technology changes we needed. When Ricoh purchased mindSHIFT, I knew they would be just as good, if not better. It was always in the back of my mind to work with mindSHIFT if I needed help at ProctorU.
With the imaging capabilities of the domain controllers, ProctorU can update workstations, apply applications and patches and image new workstations remotely in about 20 minutes—and multiple workstations can be updated simultaneously.

Matt Jaeh, CTO at ProctorU

If you’re looking for a specialized module for some functionality that you’ve been missing, I’d recommend enlisting the expertise of mindSHIFT.

Scott Grissom, CFO at Ferrari North America

We were lucky that we didn’t lose everything during our network crash. Thanks to the external hard drive, we could continue to do business, but we certainly weren’t functioning they way we should. Our productivity really took a hit. mindSHIFT has made data transfers fairly fast and seamless for us now, which goes a long way toward higher productivity and a good company culture. Resolving our network issues was critical for IDA to be able to grow.

Dallas Barker, Owner at Innovation & Design in Architecture (IDA)

We chose to move into the cloud and find a third-party provider to manage these services for us to make our systems and processes more efficient.
Selecting orders in the middle of the night is a critical time for us. If a printer loses connection, a queue jams or some other obstacle occurs that the warehouse management is not familiar with how to fix, we will have a production delay. We’d have to wake up our IT department to come in or give instructions over the phone to get things moving again. In either case, there would be delays that impact our business.
mindSHIFT helped make our company run more efficiently—from warehousing to delivery. We operate much more seamlessly now.

Dan Romanoff, Executive VP at Nebraskaland

A partner is an organization that can provide not only IT services but strategic thought leadership in planning and decisions that affect the business. mindSHIFT can tell me the most cost effective way, and the best way to do something, and then they can go out and execute. They help in product selection, program management, budget planning, facilities coordination, whatever we need them to be, they become that, so we can meet our goals on time and every time.

Heather Evans Director of IT Infrastructure at Uncommon Schools

With mindSHIFT, worrying about recovering from a disaster is a thing of the past even though our firm's offices are in New Orleans and along the Gulf Coast. I don't have to worry about our servers being damaged in a storm or moving our data to another office before a storm or other disaster hits. mindSHIFT monitors our network, secures our data and ensures that it's always accessible no matter what our situation may be. I can devote time to make sure that our employees are safe and rest assured that it will be business as usual for us and our clients.

A. Ray Lightell, Jr., CPA CLM, COO at Galloway, Johnson, Tompkins, Burr and Smith

mindSHIFT gave us a quick assessment and quote for an audit of our IT systems and the issues we were experiencing. I think they expected me to blush at the cost, but I knew what we had lost from our network being down four days and what we were paying in IT salaries. We hired mindSHIFT to do the assessment. We were a bigger mess than we realized. mindSHIFT discovered one issue after another. Our network even went down while mindSHIFT was here, but they had us back up and running in 20 minutes.

Rob Runquist, CEO at CrossWinds Counseling and Wellness

The publishing system developed by mindSHIFT delivers a consistent design across the site for our visitors, while simultaneously making it easier for our content contributors to post their pages.

Jim Wilson, Associate Publisher at Boy Scouts of America (BSA)

The relationship with mindSHIFT is working really well. They monitor our network and regularly make updates. When we have an issue, we just call them and they help get the issue resolved quickly. It’s a relief not having to worry about IT issues. I don’t spend much time on it at all anymore.

Andrew Sam at Universal Health Care Solutions Insurance Agency (UHS)

To have that level of engagement—that’s been really fantastic. It makes it feel like [mindSHIFT] is an extension of our staff, and that’s really what we need. What mindSHIFT does a great job at is being transparently clear. I don’t have to worry, ‘What am I getting upsold on?’ and that creates a high level of trust that’s essential with this type of partnership.

J.J. Colburn, Executive Director at Texas Association for the Gifted & Talented (TAGT)

Our systems are up and running all the time. There’s no downtime to speak of, which is pretty phenomenal for any business. When we migrated to our new server environment, the mindSHIFT team worked the entire weekend and had all four of our offices up and running by Sunday afternoon. I’m not sure if other IT vendors even work on weekends or evenings.
When we migrated to our new server environment, the mindSHIFT team worked the entire weekend and had all four of our offices up and running by Sunday afternoon. I’m not sure if other IT vendors even work on weekends or evenings.
I wanted a thought partner, not just an IT services provider, and mindSHIFT delivers on that.

Nick Hodges, Senior VP & COO at Rockefeller Philanthropy Advisors

We weren’t being supported the way we needed to be by the provider. We were having some serious downtime issues and it often took more time to correct than we were prepared to accept. We wanted a partner that understood the legal industry and proactively implemented patches and updates before we suffered.
It made all the sense in the world to switch to mindSHIFT. They could speak to the specific challenges that law firms face because they had already addressed those challenges for other firms.

Patricia Haeck, VP of Administration at Cipriani & Werner, PC

What sets us apart from our competition is the performance of the system and how easy it is to use and access the data. The speed and reliability of the EqualLogic arrays provided by mindSHIFT have definitely help us raise the bar of our application.

Ryan Wilkinson, CTO at Vehicle Tracking Solutions


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