Due to our location in the mid-Atlantic and local power grid issues we needed a partner who would provide us with business continuity and disaster avoidance, Evolve IP’s unified cloud services have delivered exactly as promised, and as an added benefit we estimated that we saved over $100,000 virtualizing our servers.

Not only will phone functionality continue to work, with calls fielded to mobile devices, but our associates will also have access to the call recordings even in the event of a power outage at our location,” said Christopher Goering, Application Development Director, for Focus Forward. “Evolve IP’s always-on business continuity is critical to our operations.

Immediately after launching our new call center we uncovered calling trends that made us consider changing the call center’s hours of operation, too many organizations struggle with outdated communications systems and their lack of insight and capabilities. With Evolve IP’s cloud services and the visibility that our exclusive OSSmosis portal provides, companies can not only gain intelligence and reliability, they gain business continuity while reducing costs.

Redundancy is important for our business so we can maintain service to customers even in the event of an outage. For voice and Internet, we use a high-speed cable line because of its low price. Even though we experience outages with that line about once a month, we have had no business disruption now because of Cloud Connect. When one line goes down, Cloud Connect instantly and transparently switches over to a dedicated failover line. Since this is done at the packet level there is zero service disruption for our customers – they never even know. It’s great to have the peace of mind from knowing that when an outage happens, Cloud Connect gives us complete continuity.

Now, if there is a power outage or the internet goes down for any reason, GFI Capital will still be able to see calls as emails with Evolve IP’s talk-to-text feature. If there were a large-scale emergency like Hurricane Sandy, we can now re-route calling remotely and react to disasters quickly – something we couldn’t do with any premise-based service. With Evolve IP, every GFI Capital office has 99.999% reliability, and geographically disperse and redundant, active-active configurations for business continuity in the event of a failure or outage.