Jonathan and Carl have been providing IT advice and support to Pure for over 10 years. They are incredibly knowledgeable on everything IT and Telecoms and due to this are often involved in many of our technology projects whether it’s simply to ask their opinion, advice or to handle the installation/implementation of our hardware/software. What they don’t know in their field, in our opinion, isn’t worth knowing!
They are exceptionally quick at handling urgent or business critical issues which goes a long way when you’re under pressure internally to deliver a good level of resilience with IT systems.
Prominent has worked with SMY IT Services for two years now, and we could not be happier with the service provided to us. The SMY team are always responsive when we need them and there has not been a problem encountered that they have not solved.
As a team of creatively minded people, IT is crucial to the success of our business, but it is not something we have time to take control or solve ourselves. So, we need a team who we can completely outsource to – and SMY IT provides us with this service.
Whether it is a simple issue or something more complex and business critical, the SMY team are always happy to help with a smile. Being contactable by both email and telephone means we can get either an immediate solution or we can schedule in work for a more convenient time – we get the best of both worlds.
They look after everything for Prominent and RB Agency, from managing email signatures to computer technicalities; from purchasing equipment to server issues. There is not a problem too big or too small for them. They are incredibly knowledgeable on everything IT-related and provide second to none customer service. They appreciate that they often talk to staff who are not IT savvy and adjust the technical language accordingly.
If you are a business that does not have the time of the inclination to worry about IT, and you need a ‘partner’, then I would fully recommend SMY IT. I trust them implicitly for both of my businesses, and I would not consider going anywhere else for IT support services.
We have been a customer of SMY IT Services for the last three years and can not fault them on their Customer Services, professionalism and knowledge of our systems.
The team are friendly and polite. They are always on hand to assist us with any issues that we may have, endeavouring to resolve them promptly – their response times are very impressive!
They know that they are not always dealing with IT savvy people so the level of technical speak is always pitched just perfect. I would have no hesitation in recommending Jonathan and his team.
Having had some real bad experiences with IT companies in the past it has been a breath of fresh air to have you and your team assisting all of my staff with any issues that have arisen.
Having become disillusioned with our incumbent IT provider we took the decision to move to a new provider. Following meeting with Jonathan it was immediately evident that he understood our frustrations and he took the time to understand what we were looking for moving forward.
From the initial idea to professional design and smooth installation of a brand new cloud IT infrastructure, SMY IT Services has enabled us to deploy the applications and tools we need to run our business and compete at the highest level. They always provide excellent advice and support so we have total confidence in their ability no matter the challenge we set them. Quite simply, SMY IT Services have never let us down.
The service that we receive is of the highest standard and we are completely happy that we have made the right decision to move our business to SMY IT Services.
SMY IT have been truly exceptional for us. They are quick to deal with any urgent issues and there is not one question they have been unable to answer. Their IT knowledge is supreme.
Managed Service Providers near Capel Saint Mary
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