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US Resources

US Resources
Description:
US Resources has been delivering responsive IT Security & Support Services for over 29 years. Our clients value the stability and reliability of working with an established partner, which results in our average client retention rate of 10+ years.

USR provides one consistent support team to assist from vision to design and planning, to product specification through pricing and acquisition, to installation, implementation, documentation and product management, to post-project support of you and your users. Our clients also benefit from our very low staff turnover with employee retention at an average of over 12 years. This allows our clients to have one consistent team that understands your environment.

USR offers flexible, tailored-to-your-needs support and security options and we will customize a support plan to help manage your environment. We provide our customers with a variety of managed support options ranging from back-end maintenance and monitoring to end-user support and ticketing. We offer 24x7 comprehensive security options and advanced end-point protection as well as life-cycle management services. USR has successfully provided support services for over 29 years and will create a solution specifically for you and your team.

USR owns and operates our Network Operations Center (located in Vienna, VA) and is responsible for managing all client service and support activity. USR’s contracts include 24x7 support options and 15-minute guaranteed response. Our clients can count on responsive service from our company owned and operated operations center.

USR understands complex IT Infrastructure including office applications, point-of-sale systems, physical security support, advanced cyber security concerns, guest wireless access support, large data backup requirements and overall business continuity. Many of our clients have internal IT resources that are stretched thin supporting complex environments over extended operating hours.

30+ SMB SME

Services:
VoIP, Hosted Exchange, GCP, Email Security, Data Storage... and 18 more
Partnerships:
WatchGuard, Dell, Datto, ConnectWise, Citrix, +18 […]
HQ:
Vienna, United States

US Resources Reviews

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We would have no hesitation in recommending US Resources for any IT requirements needed!

We would have no hesitation in recommending US Resources for any IT requirements needed. They have been looking after NAIMA for the past 19 years and I have always found them to be totally professional, reliable and quick off the mark when we have had problems. We started off with a traditional On-Premise Solution and they have now migrated us to a Hybrid-IT Solution that is exceeding our expectations.

Michelle Bunch, Vice President, Finance and Administration
North American Insulation Manufacturers Association

Regardless of the time of day, US Resources has responded to our IT problems promptly and got us back to work as quickly as possible.

It has been our pleasure to have worked with US Resources for many years . . . Recently USR worked with us on moving from our office to temporary space for a renovation and then returning to the renovated offices. Despite an aggressive schedule, we were able to make the transitions with very little interruption to our day-to-day operations. Regardless of the time of day, US Resources has responded to our IT problems promptly and got us back to work as quickly as possible. Many thanks to Spencer and his crew for their support of our team.

Frank Hopke, Owner, Vice President
William B. Hopke Co, Inc.

US Resources doesn't talk in tech-speak. They explain what is needed in a way I understand so I don't have this fear I'm being sold something I don't really need.

If you are looking for an IT support company that will provide you with peace of mind so that you can focus on your business, then US Resources is the company for you. They don't talk in tech-speak, they explain what is needed in a way that you can understand so that you aren’t fearful of being sold something you don't really need. US Resources is knowledgeable, honest and responsive. Other firms may say that, but USR backs it up every time.

Louise Ferreras, Owner
90 Decibels

Their personal service is like having my own (in-house) IT Staff

The single biggest benefit for my company is the quick response time to keep my computers up and running. I am an architectural firm that focuses on clients that need and expect their work turned around quickly. If I were to have computer down time this would put my business relationships in jeopardy, and USR’s staff has kept me up and running for seven consecutive years. Their personal service is like having my own (in-house) IT staff, yet they provide me with the extensive knowledge of a much larger company. The engineers at USR remember me and my set up. They treat me and all customers like close friends and I wouldn’t trust my business operations to anyone else. Nothing is worth the risk of losing my customers.

Stephen Smith, Owner
SASApc

US Resources really stands out in their commitment to follow up, ensuring that we are satisfied with ALL of the work that they’ve performed

The single biggest benefit of having USR’s InfraKEY Managed Services Support Program is the peace of mind that it provides. We believe that we can count on US Resources to alert us of any issues with our servers and network *before* they become critical. US Resources really stands out in their commitment to follow up, and with ensuring that we are satisfied with all of the work that they’ve performed, whether it be a project or a service issue. If you are on the fence about whether to choose US Resources as your MSP, GO with US Resources. You’ll be glad that you did!

Jeff Wease, IT Systems Administrator
Biologics Consulting

GlobalSign

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