- Description:
- Our typical customer has 5-120 workstations, is a professional service business and relies heavily on e-mail and the Internet for communication. Most of our clients hire us to support their network because they do not want to incur the overhead and cost of full time IT staff and they do not want to burden their employees with the responsibility of troubleshooting the company network. However, we also have packaged and customized services to compliment internal IT staff.
25+ SMB SME
- Services:
- Microsoft 365, Managed IT, Identity Management, Hosted Exchange, Cybersecurity... and 1 more
- Partnerships:
- Microsoft
- HQ:
- Boston, United States
- Website:
- www.optistartech.com
- Tel:
- 888-782-7003
Optistar took the time to understand our business and what we needed to operate efficiently and effectively. Having an online, organized filing system alleviated the confusion we had previously when employees were saving documents to their computers. I would encourage anyone looking for IT Services to give Optistar a try as they have effectively streamlined our operation in a matter of months.
Optistar answers our calls when we need help and they don't make us wait hours or sometimes even days to get our IT issues solved. Thanks to them I am now able to get information from our Estimating department and PM's without having to wait for hard copies to be left on my desk.
Optistar has proven to us that they will stand behind their word get things done when you need them done and that they will solve the issues other people can't figure out.
Before hiring Optistar in 2008, we went through a few IT companies. One kept us in the dark and we never really knew how secure we were. Another just seemed like they did not know our needs well and were overcharging us
Optistar from the beginning gained a total understanding of our network and then worked to improve and secure it over time while still meeting our budget. Optistar is very serious in regards to security and regulatory compliance.
Aside from their comprehensive knowledge of network solutions and security, in my opinion what makes Optistar stand out is the relationship they’ve developed with us. Optistar has always responded in real-time to any and all requests – even from their president. And, all their staff are friendly and professional.
Optistar provides outstanding service. Their network engineers are excellent problem solvers and troubleshooters who are extremely responsive to our needs. They constantly exceed our expectations by being available 24/7.
I am absolutely satisfied with Optistar’s service. They respond to requests in a timely, professional manner, and have no problem explaining technical solutions in such a way that non-technical people can understand. They have exceeded my expectations and I tend to have very high expectations of everything. OptiStar has yet to FAIL to meet those expectations - rare in my book! One of the biggest benefits I get from Optistar is their rapid, knowledgeable response to any technical need, no matter the time of day - I've had issues on weekends that have been resolved quickly!
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