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Sierra Experts

Sierra Experts
4.8
Description:
Sierra Experts, formerly known as Sierra w/o Wires, is an IT managed service and support provider headquartered in Pittsburgh, PA. Sierra specializes in remote monitoring and management of computing systems, cloud/virtual systems hosting, VoIP/SIP PBX trunks and solutions, physical server hosting, website and software development and hardware and software reselling.
Sierra Experts is a veteran owned company, and proud to be local, meaning we do not outsource our MSP services. Everything we do is handled internally, enabling effective communication and personalized IT service and support, through a team you can trust.
The full time staff of experts at Sierra currently provide service to customers in 38 states and 3 countries. We operate our own data center facilities, including a flagship 4,500 square foot facility.
Sierra Experts prides itself on delivering our services in a no-nonsense, practical way by continuously improving customer satisfaction, retention, and growth.  Linkedin
MarketScope: Midmarket
Services:
Application Dev., Azure, Backup & Recovery, Colocation, Connectivity, Cybersecurity, DevOps, Domain Hosting... and 17 more
Partnerships:
Adobe, Aruba, Avaya, Barracuda, Cisco, Datto, Dell, Fortinet... and 10 more
HQ:
Pittsburgh, United States
Website:
www.sierraexperts.com
Tel:
412-722-1700

Sierra Experts Reviews

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The NHL playoff schedule was set in May of 2016 and with the fast-paced nature of professional sports scheduling, Switchblade Entertainment Group was suddenly providing on-location production services for an on-the-move Pittsburgh Penguins team.
In the span of a weekend, we knew we were going to be traveling to Pittsburgh and had identified a need for very high-speed and truly reliable connectivity to support upload of broadcast quality game footage.
We contacted multiple technology firms about our need. Not only did Sierra respond to our inquiry during that same weekend, they had their engineering staff turn up data center services by Sunday afternoon.
Sierra engineers immediately met our technical staff in Pittsburgh, got them rack access, and worked with our networking team to facilitate a committed 600 mbps data transfer rate from downtown Pittsburgh to New York City. The services worked as promised and Sierra’s support team did exactly what we needed through each of our several trips to Pittsburgh.
We work in a fast-paced and rapidly changing business environment and Sierra worked with us – at our pace – in order to help make our production happen. We recommend them for their data hosting services and for the way in which they provide support. We plan to utilize their services in the future.

Cris D. at Switchblade Entertainment Group, LLC

As a professional matchmaker, I needed a custom integrated database application that was user friendly and looked professional when displayed to clients in my office. The database needed to store and organize client data, profiles and photos, along with assisting the matchmaker when matching clients. The application also needed to function as a sales module and display success stories.
Sierra Experts was highly referred to me, so I decided to meet with them and discuss the project. I met with Sierra’s application development manager, who impressed me right away. He seemed to understand my needs very quickly.
The application has become a great asset to my business. I’m proud to show it to clients during face-to-face consultations. I would absolutely recommend Sierra Experts for software development projects, because they do whatever it takes to get the job done right, and they’re there for you 24/7.

Susan D. at The Modern Matchmaker, Inc.

For the last five years Sierra w/o Wires and its staff have functioned as complete IT support to our advertising agency, Yellow Submarine Marketing Communications, Inc. Their work has included initial server set-up, maintenance, and support. In addition, Sierra w/o Wires, is retained as a valuable support arm of our agency. In short, they functioned as a complete integrated IT department, serving all our needs at a fraction of what this work would have cost for either a full time staff or to go to another firm for similar services. The staff is highly skilled, knowledgeable, experienced, and responsive to handling the variety of needs of small to mid-sized businesses and has the smarts and experience to do this effectively and efficiently.

Bob D., Director of Agency Operations at Yellow Submarine Marketing

With Sierra, I feel as if USG receives more personalized attention and service to meet our needs. USG has been completely impressed and pleased with the costs of Sierra’s VoIP services, the features and functionality, and the help in streamlining and improving our telephony by switching from another VoIP provider. I would gladly recommend Sierra to any company seeking quality VoIP services.

Gregg G., Chief Technology Officer at USG Insurance Services, Inc.

Before working with Sierra, Technical Solutions Inc. had managed services through another company, and our operations were supported by one person. Getting support wasn’t easy, as the service was slow and unresponsive. In fact, our server went down, and upon contacting our managed services provider, we found out that our backup plan was never set up. As a result we were down for more than a week, resulting in unacceptable losses. To this day, there is data that has never been recovered.
When TSI decided to choose another managed services provider, we didn’t take the decision lightly. We met with a handful of different providers, and asked all of the right questions. At the time, we needed managed services, new computers, and website design. Ultimately we picked Sierra for the quality and convenience of a one-stop-shop.
The website design process was great. There were always clear lines of communication and fast turnaround. We’ve also been very happy with the managed services with Sierra. The team has always been able to resolve any issues quickly. We are difficult to please, but the engineers at Sierra are able to meet our high standards. We would gladly recommend them to anyone seeking quality IT services.

Jeff M., Recruiting Mgr / Account Executive at Technical Solutions Inc.

Sierra has been a pleasure to deal with for the past decade. Bruce and his team are very professional and take a personal interest in my account. I highly recommend building a relationship with the Sierra team.

Robert M. at ShadowTrack Technologies, Inc.

Since 2008, Black Box has partnered with Sierra to support an integral part of our customer-facing IT infrastructure. The Sierra staff’s responsiveness, technical expertise and professionalism has been top-notch. And over the years, the Sierra folks have always been helpful, efficient and genuinely a pleasure to work with.

John B., IT Manager at Black Box Corp.

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