- Description:
- Protected Harbor helps organizations optimize their relationship with technology through trusted Data, Cloud Services, IT solutions, Managed IT Services.
At Protected Harbor, we have a resilient and rock-solid data center that helps you achieve 99.99% uptime.
What does that mean for you and your business? When you partner with Protected Harbor, we will safeguard your network performance and minimize the impact of expensive downtime.
Unplanned outages can happen at any time of day, or night, on a business day or weekend. Our remote technicians are really like technicians on-site at all times checking systems and conducting daily maintenance to address any issues, close up any vulnerabilities, and ensure any action is quickly taken if any issues arrive.
In either an... emergency or non-emergency situation, Protected Harbor accepts support tickets to manage these situations. But if you need to speak with someone, our techs answer the phones 24/7.
In fact, we solve 80% of all tickets that are raised within 24 hours.
Protected Harbor isn’t just responsive when things go wrong, we are proactive. To protect against unanticipated spikes in network bandwidth or power consumption, we implement proactive measures to limit downtime. We use our intelligent platforms which predict power spikes and traffic to better optimize the timing of maintenance efforts. Our intelligence also helps us stay on top of equipment replacements for your data center and safeguards against unexpected breaks.
Our data center management and hosting solution virtuallyeliminating crashes, failures, and outages.
Whether we are hired to manage an existing data center, build out a new data center, or host applications we follow the same goal. The goal is to provide the highest availability and durability for the lowest cost.
Application availability has never been more critical than now; many users are working unusual hours and are expecting applications and systems to always be available. Outages have increased because of multiple attacks, including Ransomware, RDP, DDOS, and SQL Injection. The expanded availability expectation of end-users has put a greater burden on the existing staff, stretching an already over-committed resource.
Companies that are unable to maintain application availability and application uptime lose market credibility,reputation and clients.
What makes us unique is we are not just a technology company, we have on-staff programmers and are internally developing our own applications. When we manage an application we understand both the physical hardware layer and the programming layer. Our unique background allows us to communicate with programmers as programmers and with IT as network and systems engineers.
Because of our programming ability and our 24 hour monitoring and response, we perform application maintenance and respond to application constraints (disk, memory, CPU, etc).
We bring an exceptional level of durability, expandability and availability not because of better hardware, but because we understand the entire process of application support. You are protected with ProtectedHarbor.
With that experience, we went from serving businesses in the lower Hudson Valley, New Jersey, and Connecticut to working with businesses nationwide and beyond with various customers worldwide.
Our headquarters are in New York where we have on-site technicians that work with our customers 24/7. With additional remote staff, we are able to manage our four data centers.
Protected Harbor built on the experience gained during its time as a software company and targets smaller organizations that do not have Enterprise IT resources. Protected Harbor solves complex IT problems that other IT companies can’t or won’t solve. Why? Because at Protected Harbor we have the right team, resources, experience and drive to help you get to the root of any complex IT issue.We don’t just patch things up temporarily, we find long-term solutions so you can focus on your business.
We do work with organizations that have existing IT staff and we become an additional resource to that department to help solve more complex problems and be more reactive. Protected Harbor focuses on direct end-user support while ensuring that a company’s back-end operations (i.e. computer networking, Web servers, Web hosting) run smoothly.
Protected Harbor combines our skills and abilities with a unique cost model, flat-rate unlimited maintenance support. This model was developed to allow technicians more time to resolve core issues instead of the per-hour band-aid approach. Other IT companies invoice per hour which results in more charges and more ongoing problems,as well as rushed and/or incomplete projects. Our model is to investigate each issue for the core problem, not just solve what the end-user sees, but find the source of the problem and provide real solutions. Many times, problems are caused by a lack of maintenance and our pricing model allows for maintenance to be performed at night.
Protected Harbor offers 24-hour, 7 days a week support and typically we are busier at night installing updates or performing maintenance than we are during the day. Our model converts the typical per hour IT approach, which is more reactive once something is broken and requires fixing after much frustration, into a no interruption reactive approach.20+ SMB SME Non-profits
- Services:
- Server Mgmt, Private Cloud, UCaaS, Application Dev., SharePoint... and 30 more
- Partnerships:
- Microsoft
- HQ:
- Orangeburg, United States
- Website:
- Visit Website
- Tel:
- 201-957-1616
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