- Description:
- We Help Businesses Transform Their Network and Leverage the Cloud Every Day.
Today’s business IT leaders are faced with increasingly complex challenges as they transform their organizations to support the digital economy. At Fusion Connect, we help businesses solve for these challenges and move to the cloud every day. Whether your business has one office, multiple locations, or virtual teams, Fusion Connect delivers the flexible, affordable solutions you need to compete in today’s technology-driven business environment.#Named to MSP100 US AwardEach year, the cloudtango awards recognize the most successful MSPs around the world in what has become a global reference due to its independent approach, and in-depth analysis. The selection of Fusion Connect for the MSP100 US award, confirms its technical excellence, customer focus, and innovation within the industry.
15+ SMB SME
Alicart Restaurant Group
Alicart Restaurant Group Multiplies Order Volume Despite Pandemic Closures by Relying on Fusion Connect Call Center
- Services:
- VoIP, UCaaS, SharePoint, SD-WAN, Microsoft 365... and 2 more
- Partnerships:
- Microsoft, Cisco, Mitel
- HQ:
-
Atlanta, United States
Branches: Beachwood and 7 more
- Website:
- www.fusionconnect.com
- Tel:
- 833-982-2019
Fusion Connect saved the day for us not once, but twice, with a quick response that minimized downtime and helped us conduct business as usual. Built-in business continuity was a major reason we chose a hosted solution, and that decision has certainly paid off.
Suffering two disasters in as many years, we were able to get back online and function remotely as though we were back at the office. There’s no doubt about it. Fusion Connect delivers a service you can rely on. The fact that Fusion Connect was able to supply us with preprogrammed phones the next day was a huge help to us. Your quick action went a long way towards ensuring our business continuity plan’s success. Our customers are our first priority, and with your
help we were able to continue to serve them as usual.The lack of management tools and mobility features made us less efficient. We had no way to solve our problems and just lived with it. Our employees were very frustrated.
Fusion Connect was very knowledgeable, listened to our needs, and came up with a good working plan.FusionWorks saves us $1000 a month. I also appreciate Fusion Connect’s responsive customer support team. They make it clear that they really want our business. It’s a refreshing way for a company to deal with customers.
This level of service from Fusion Connect is a far cry from other providers where I would contact a call center, get into a phone tree, and always start with Tier One support. When I call Fusion Connect, I know my reps’ names and the fact that they will chase an issue until it’s resolved.
Our experience with Fusion Connect over the past 10 years illustrates their commitment to industry-leading levels of service, support and customer focus. We gladly recommend them to anyone looking to shift workload into the cloud and transform their business operations.
Taking orders using Fusion Connect Call Center during COVID-19 has been sort of a pilot for how a call center might work for our business. We’ve seen that Fusion Connect Call Center can help us do more business and use our resources more efficiently.
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