As a non-profit electronics recycling company employing only adults with developmental disabilities, we look for companies to partner with that share our mission and dedication to helping others. Everyone at IT Radix is so friendly...we couldn’t ask for a better business to work with. Last year, we were able to collectively recycle approximately 10,000 lbs of e-waste generated from the clients of IT Radix!

IT Radix has provided our company with WOW service from Day 1. Their kind, friendly team coupled with their solid technical background—and Cathy who just “gets it”—is our favorite part about their service. Since starting to work with IT Radix we have had drastically reduced downtime which has made our team happier and our company more productive. IT Radix is extremely patient with the high maintenance demands of our company. I think they do a great job!

In the 15 years we’ve been working together I have turned to Cathy for advice on all of our office technology decisions including: information, telephony and xerographic technologies. Cathy has always shared her expertise in a friendly and supportive manner that never made me feel like she was “dumbing it down” for me, but rather helping me to understand it at her level (or as close as I could hope to get to her level). This is among the many reasons why today, I feel lucky to have her as a colleague and a friend.

We decided to work with IT Radix because we were not happy with the management of our computers and servers. We had no idea what was going on behind the scenes. After years of being complacent, we decided that it was time to become more involved. IT Radix was there to guide us through the transition process step by step and they continue to help us get through our questions and offer guidance. IT is another language to us and we now have a good understanding of our system and feel fully confident in the management of our technology. IT Radix made the transition process easier than expected. Our only regret is that we didn’t take control sooner.

We recently moved. IT Radix took care of wiring the new space and moving the server from the old space…one less thing for us to worry about. They are fast and efficient. IT Radix gets the job done right the first time.

We’ve received many benefits since hiring IT Radix… availability and responsiveness, not much downtime and the security knowing everything is backed up. I am especially in awe of the customer experience… too many to list!

I was having a recurring problem with a printer. I spent an hour on the phone with the vendor, which ended up being fruitless. I ran the scenario by one of the IT Radix Technicians. He came up with a very quick, innovative and easy solution, basically a work-around. This avoided any further long frustrating calls to the vendor. He was able to briefly explain his thoughts in a way that was very understandable to a non-techy person like myself, which I really appreciate.

You have an excellent crew in your company. Thanks to your suggestions, we got a vast increase in bandwidth without costing us an arm and a leg. With a much, much quicker connection, folks here at Maher & Maher are smiling again.

IT Radix has been an extremely valuable addition to our team. We are a small company but have big IT needs, and we rely heavily on the expertise and attentiveness that IT Radix provides. From something as small as setting up a new computer to big things like replacing a server or restructuring the network architecture, IT Radix has been there every step of the way.

We want to thank you for your responsiveness in getting us up and running this week. From the moment we called on Monday right thru to this morning, IT Radix’s responsiveness has been exceptional. We understand that you have many other customers who have also needed assistance, and that your power was only restored yesterday… my calls were taken every time I called. The customer service was exemplary.

We do appreciate knowing that IT Radix is in our corner in a crisis, so thank you! Can you imagine the disaster of 7 days with no power in our busy season if we still had our old server? We really appreciated working in the cloud last week…the cloud solution was seamless.

Your attentiveness and care with not only our personal well-being, but our operations here at E&H left us feeling so appreciated and thankful that we have such a dedicated team at our disposal. We know that there are many deserving hero’s that we read about from the firemen to rescue workers and so forth; however, during this difficult time, IT Radix’s staff were our personal unsung heroes as you made sure even if there was nothing you could do for us, that you kept communication open just in case there was something, however small, that would make working during that week that much better, and for that we want you to know how appreciative we are for your company and staff.

I have been using IT Radix for my small business since the company was formed. I probably have one service call or question per month on average. They're very responsive, extremely knowledgeable, and always pleasant and helpful. I'm happy to recommend them most highly.