Are you an engineer looking for a Level 1 position to springboard your career? 

Look no further! Blackbird IT is in search of a remarkable individual like you to join our thriving and award-winning team. We're on the lookout for a professional who embodies our core values of Comradeship, Fulfillment, and the Pursuit of Excellence.

Why Join Blackbird IT? 

We have a dynamic and supportive work environment that nurtures growth, learning, and collaboration. 

We are a team that recognises and values your expertise, working on challenging projects. 

You will help us in our mission of offering dependable and proactive IT services, ensuring client satisfaction and peace of mind.

Where are we headed, and would you like to come along? 

Blackbird IT unveiled VISION 2025 in June 2022.

FUN! More Fun In What We Do.

• We founded this venture to defy convention, cherish our workspace, and infuse fun into our top-notch work. Life can turn serious sometimes, but what truly matters is the happiness and fulfillment of our team!

SMART NOT HARD Get Rid of Repetitive Unfulfilling Tasks Through Automation

• Generate 10% of service revenue through automation
• We're all about identifying ways to achieve more in less time, without overloading ourselves.

FLIP THE BIRD 70% Managed Services

• Relieving the team from the pressure of billing hours during low demand periods.
• Transforming our Service Revenue breakdown:
• 2022: 30% managed / 70% ad hoc and projects
• 2025: 70% managed / 30% ad hoc and projects

ADVISORY SCALED Crawl Walk Run

• Constitute 15% of Service Revenue
• Powered by a team of 6 Professionals
• Year one of Advisory exceeded expectations, engaging numerous clients, both new and existing. Having learned to crawl, we're set to walk and gear up for a run!

GROW the Company

• We have a great Vision, one that makes significant change that keeps us ahead in the market and makes sure this is a great place to work! We absolutely intend to grow and in a meaningful way.
• At the end of 2025, we will be managing 5000 seats, and we will support that with a massive Blackbird IT team of 100 staff!!

Working in the team, you will:

• Provide technical assistance and guidance to clients;
• Ensure a great client experience;
• Work with your peers to solve technical issues;
• Provide Level 1 support of servers, storage, network and end user devices;
• Assist with Maintenance requirements for our clients';
• Maintain current documentation;
• Troubleshooting of clients technical issues;
• May be directed to perform other duties consistent with the training and skill levels required for this position.

The following skills are MUST HAVES:

• Interpersonal and communication skills
• Written and verbal communication skills
• Client centric background and focus
• Sense of urgency and calm under pressure
• Task management and escalation ability
• Independent problem-solving

The following experience is FAVOURABLE:

• 1+ Year's Help Desk and/or Consulting experience
• General server administration knowledge
• Windows 7/10/11 troubleshooting
• Basic VMWare ESXi or Microsoft Hyper-V experience
• Microsoft 365 / Azure
• Microsoft Windows Server 2016 / 2019
• Microsoft Exchange Server 2013 / 2016
• Veeam
• Sophos UTM / Sophos Central
• Fortinet

If this sounds like you, click apply and send through your cover letter and resume.

In your cover letter please include a bit about you and your suitability for the role. 

Please address cover letters to Justin Schumacher.