About the Role: 

Being part of a growing team of service desk engineers, you will provide end user support to our clients. You will work with our customers on the phone and connect remotely to their machines to assist with IT issues. You will log tickets in our systems and escalate to our senior teams if needed. The work you will do will vary, as we have many clients with many different systems, but the majority of your work will be around end-user issues such as email, printing, communication and user configuration. 

What You Need to Bring:

A successful candidate will bring at least 2 years of experience in a similar environment, supporting end users in a remote setting. You will have assisted clients with requests around their Windows 10 or 11 desktop, their Microsoft 365 account, email and applications. You’ll have some knowledge of server systems and cloud technologies, and you will understand how important security is for our clients. However, a keenness to learn, a friendly but professional communication manner and an excellent attitude are equally important. You’ll work in a Service Desk Team of 10 other service desk engineers and enjoy a great culture and career path with our growing business of over 50 staff. 

Benefits:

• A great working environment with dedicated colleagues where hard work goes hand in hand with fun, and of course a remuneration package that fits the position.   
• Focus on your personal development. 
• 17.5% Leave loading. Yes, we pay you extra money to take a holiday. 
• Paid certifications and flexible training options which will allow you to develop your skills and career progression. We are a Microsoft Gold Partner and want to ensure all our staff have the latest qualifications.  
• Annual influenza vaccinations.  
• Staff discounts on IT hardware purchases, with account payment options. 

The position is based in Salisbury, Queensland and some interstate travel may be required. Of course, we are a flexible company where working from home is possible. Salary will be based on qualifications and experience. 

Essential requirements: 

You must hold a current Australian Driver’s License and be an Australian citizen or Permanent Resident. You may be required to obtain a police clearance, and blue card. 

How to Apply:

If you think you are ready to join our fast paced and dynamic team, and meet the required experience level, please email your cover letter and resume to the Human Resources Manager: employment@abtechnologies.com.au