Our holistic and agile approach to Managed Services evolves alongside the ever-changing landscape to continually protect the critical data and people of our clients. Due to growing demand, an opportunity has opened for the right person to assist in the development and drive of our Managed Services.
We are looking for a motivated, passionate, enthusiastic technician to hit the ground running. You will be working as part of a dynamic technical team that is responsible for monitoring and maintaining various types of services and infrastructure such as on-prem/cloud/hybrid environments.
Some of the services you will be supporting include monitoring, backups, patch management, endpoint protection, email filtering, web filtering as well as numerous other key services. They will need to be available for scheduled and unscheduled after-hours work. They will also be required to be in the on-call after hours team.
You will be exposed to a broad range of technologies and platforms and you will be provided with a personalised development plan that will focus on your skills and growth. This will give you the best opportunity to grow within this role and beyond.
Skills Required - Key Skills, Knowledge & Qualifications
We have minimum standards so that we attract the right people to our business.
Everyone at Emerging IT plays a part to ensure we are a successful business.
We are a champion team, not a team of champions.
Our journey is about creating a state-of-the-art service for both our staff and our clients.
Do demonstrate some the following:
- Up to 2 years’ experience in IT / MSP service desk environment
- ITIL v3 Foundation experience / understanding
- Excellent written / verbal communication
- Working with Children’s check – Emerging IT will provide
Will be advantageous to have the following:
- Microsoft: Server, SQL, Active Directory
- Remote Desktop: Terminal Server, Citrix
- Virtualisation: VMWare, Hyper V
- Remote Desktop: Terminal Server, Citrix experience/understanding.
- Networking: Cisco, Aruba
- Cloud: O365, Azure, AWS, SharePoint
- Firewall & Security: Cyberoam, Cisco, Sophos, Juniper
- Messaging: Exchange, Google Mail, Microsoft 365, Teams
- RMM: Kaseya VSA, N-able N-central experience/understanding
- PSA: ConnectWise Manage experience/understanding.
- Any Programming skills - SQL, PowerShell, Java, HTML, etc.