The role of the Specialist Technician (ST) is to identify, troubleshoot and resolve technical support issues at assigned public schools throughout Victoria. The role is exclusively located onsite at the assigned school as agreed by the Department of Education (Client) and Technetics Consulting (Supplier).

Role and Responsibilities:

• Relevant knowledge and experience working with Microsoft Windows server technologies

• Relevant knowledge and management of Microsoft and Apple devices

• Suitable knowledge and experience in Network Administration

• Relevant experience in an educational setting, along with knowledge of wireless deployments

• Previous experience with planning, deployment, and management of 1 to 1 user/devices in a school environment

• Demonstrate the ability to plan and run ICT professional development sessions and work collaboratively with the Schools’ ICT Management

Personal Attributes:

• Motivated, self-starter who can work autonomously or as part of a team as the work dictates.

• Resourceful, able to find and research information to derive appropriate solutions to problems.

• Good communicator, able to clearly communicate using appropriate language to accommodate the stakeholder.

• Ability to troubleshoot through systematic processes of observation and elimination.

Key Performance Indicators:

The metrics for the following KPI’s are set yearly:

• Achieve Monthly, Quarterly and Yearly KPI’s assigned by the Service Desk Manager (SDM) at Technetics

• Logging of work conducted when onsite and timely approval by the relevant parties

• Represent the company values of Pride, Honesty, and Improvement Experience, Skills, Qualifications

• Strong verbal and written communication skills

• Strong time management skills

• Strong Microsoft systems knowledge

• Access to motor vehicle to drive to site

• Australian Citizenship or Visa with suitable working rights

• Valid Working with Children Check

• Valid Australian Business Number (ABN)

Technetics Consulting is an equal opportunity employer and encourages individuals from diverse backgrounds to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.