Who we are:

With local specialists in over 20 EFEX branches supported by our national reach, we’re industry-leading experts delivering simplicity to our clients - local, regional & national - with right-sized IT solutions that are just right for them. We have a down-to-earth, accessible approach, speaking business to business, to ensure IT is the best enabler of better business efficiency & productivity for our clients.

The Role:

Join our Sunshine Coast office and play a crucial part of our Managed IT and Print solutions team as a skilled and dedicated Print Technician. In this full-time role, you will take responsibility for providing excellent customer service by delivering high-quality repairs, installations, and general print & software-related support. If you are passionate about delivering a high level of service and possess a keen eye for quality print solutions, this opportunity is tailor-made for you!

The key areas of focus are:

• Customer Support – you will build positive relationships with customers by providing excellent customer service, clear communication, and quality outcomes within SLA
• Adherence to service delivery processes & stock management- you will utilise systems for effective outcomes on all jobs and whilst maintaining desired productivity and stock management

About You:

• Previous experience as a Print Technician or in a similar technical support role.
• Proficiency in diagnosing and repairing printing equipment, including various printer models and accessories.
• Sound knowledge of print software and the ability to troubleshoot software-related issues.
• Strong customer service skills with a customer-focused approach and the ability to maintain professionalism even in challenging situations.
• Excellent communication skills to explain technical concepts to non-technical users clearly.
• Detail-oriented with a commitment to delivering high-quality print solutions.
• Ability to work independently and as part of a team, ensuring smooth workflow and efficient support delivery.
• A proactive and problem-solving attitude, always seeking ways to improve processes and exceed customer expectations.
• Possession of a current and valid driver's license.
• Possession of a Blue Card or the ability to obtain one for working with children.

What we offer:

• Competitive salary, fully maintained vehicle, laptop and phone allowance.
• Supportive work environment
• Opportunities for ongoing growth and development
• Broad and interesting role – no two days are the same!
• Growing organisation – presenting new opportunities

If you are ready to contribute your technical expertise and passion for customer service, apply now and be part of our mission to deliver outstanding print services!