- Full Time position located in Tingalpa.
- Career progression and skill development
- Fun, inspiring and supportive team
We are searching for an IT Support Technician to join our team! You’ll be first point of contact to our clients – providing technical assistance and excellent customer service.
Why Smile IT?
Smile IT is one of Brisbane’s leading IT companies – known for going the extra mile to keep clients on track, with smiles on their faces.
Our purpose is to make a real difference by growing ourselves, our customers, and others. We are committed to providing a seamless experience for our clients – from the initial onboarding to supporting their custom solutions.
We believe people should love what they do, and the environment they do it in! We try to create an enjoyable space that promotes cohesion and support among team members. This means our employees are goal-focused, energetic and value team membership.
What you will do:
Technical Focus
- Provide exceptional technical support to clients, resolving hardware, software, and network issues promptly and efficiently.
- Diagnose and troubleshoot complex technical problems, offering timely solutions and ensuring minimal downtime.
- Maintain accurate documentation of support tickets, resolutions and client interactions.
- Assist in the implementation of new systems, application and technologies.
Customer Focus
- Deliver exceptional customer service at all levels.
- Communicate effectively with clients - providing a seamless experience from beginning to end.
- Build positive relationships with clients working to understand their needs and concerns.
What you will bring:
- Strong communication skills with the ability to effectively communicate technical information to non-technical clients.
- Exceptional customer service skills, demonstrating patience and professionalism when dealing with challenging situations.
- Proficiency in diagnosing and troubleshooting issues related to Windows and Mac operating systems, hardware, and common software applications.
- Open to all levels of experience - relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
If you thrive in a fast-paced IT environment and believe in going the extra mile for clients – APPLY NOW!