• Armidale, Tamworth & North West NSW
• Help Desk & IT Support (Information & Communication Technology)
• Full time
• $50,000 – $60,000/ year + bonus + study incentives

About us: 

As one of the only regionally based Telstra Platinum (Cloud & Services) partners, RMT is a highly performing MSP with a rich history of growth over the last 25 years. We currently support over 4500 desktops and servers across Australia, with networks ranging in size from 5 to over 900 users and are looking for an experienced IT Technician to support our rapid growth in a Level 1 role in our Townsville or Armidale offices.

We:

• Promote flexible work conditions with a combination of remote/office-based work encouraged to support work-life balance
• Support the training and development of our engineers and technicians, with payment of all approved exams, study leave and a $2000 increase to base-salary on completion of each certification
• Provide our employees with access to incentives of up to 10% of their base salary on achievement of KPIs
• Access to a $1000/year in house allowance for use with Roberts & Morrow services (e.g. accounting, financial planning)

We’re ISO 9001:2015 certified. Our staff satisfaction levels sit at 91.5%, and our client-satisfaction ratings have consistently remained at over 98% for the past 12 months. Our staff love what they do, and our culture supports professional growth, performance, and fun.

About the role:

The level 1 technician role is a great opportunity for a junior technician to kick-start their career, enjoying the support and assistance from experienced Systems Administrators and Systems and Network Engineers within our team.

Some key responsibilities of the role include:

• Provide first-level help desk support to clients, either face-to-face or by phone.
• Taking calls, logging, maintaining, and completing IT support tickets via the internal help desk system.
• Troubleshooting and correcting user desktop, hardware and software problems remotely.
• Office 365 administrative tasks (e.g. creation of users, groups, and shared mailboxes).
• Administration of users/groups, etc in Active Directory.
• Administration of business computer networks.
• Provision of computer and network security and protection.
• Preparing, deploying, maintaining, and repairing IT equipment
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About you (desirable skills and traits of our ideal candidate):

• Completed, or the willingness and ability to complete, an IT qualification at Certificate 3 level or above AND/OR recent IT Support Desk/Network Administration experience.
• Good understanding of basic IT Principles across Network, Server, and Desktop environments.
• Knowledge of Microsoft desktop operating systems (Windows Server 2019, 2016, 2012 R2, 2012, Windows 7, 8 & 10).
• Excellent knowledge of Microsoft desktop applications (Word, Excel, Outlook).
• Excellent customer service and communication skills.
• Strong ability to follow documented procedures, prioritise tasks, and self-manage workload.
• Australian citizen or permanent resident.
• Microsoft certification (MTA, MCSA, MCSE), desirable.
• Experience in the use of MYOB products, ConnectWise Manage and SolarWinds N-Central, desirable

If you have any questions about the role before applying, please feel free to email us at operations@rmt.net.au!