You will be responsible for

•             Gaining knowledge across our whole technology stack, including Microsoft, VMWare, HyperV

•             Managing client issues through our ticketing system and RMM tools

•             Meeting client SLA’s and KPI measurementsIdentifying areas of improvement at client locations and alerting our sales teams.

•             Reporting on tasks achieved and issues identified.Management people and Engineers

•             Clear concise communication with both clients and senior engineers

The type of skills you will need to have include:

• A history of supporting end user clients with L2/L3 issues in Micros
• Simphony or Opera skills or certifications
• Have an ability to look beyond just solving the problem at hand but looking for ways as a team we can better provide solutions for our clients.
• Familiarity with a wide range of Microsoft Products, esp workstation and knowledge of server software.
• Virtualization skills in Hyper V or VMWare
• Highly motivated with a “can do” attitude
• A great customer focus and communication skills.
• Excellent people skills – passionate about the team, loved and respected by customers.
• Multitasking ability – you can keep many customers happy at once!
• A high level of trust and integrity.
• Have an ability to look beyond just solving the problem at hand but looking for ways as a team we can better provide solutions for our clients.
• A sense of humour.
• Nice to Have: ConnectWise Experience

Other benefits include Study Leave, salary sacrifice benefits, and flexible working hours when required.

Nortec offers an excellent remuneration package and benefits including

• Dynamic, challenging yet supportive work environment
• Ongoing training, training days and study days.
• Reimbursement of home internet. (Partial)
• If an Onsite engineer a mobile phone or phone plan allowance will be provided.
• An awesome team of people to work with
• A company that Genuinely cares about you